Customer Service Representative Job at TribestSupport

Tribest Support Limited - Our client, a leading Financial Institution, is currently in the process of recruiting suitable and qualified candidates for the position below:

Job Position: Customer Service Representative

Job Location: Nationwide
Employment Type: Full Time
Industry: Financial Institution

Job Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Up-selling and Cross-selling of bank's products and services to existing and potential customers.
• Tracking, recording, reporting, and storing information related to transactions, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Handling currency, transactions, and confidential information professionally.
• Following all bank financial and security regulations and procedures.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments and complaints.
• Knowing our products inside and out so that you can answer questions.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.

Requirements

• OND / NCE in any field
• Experience: 0 - 3 years
• Must not be more than 27 years old
• Cash handling experience and on-the-job training may be required.
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Good knowledge of MS Office especially Excel and Word
• Strong communication and interpersonal skills
• High level of accountability, and accuracy.

Salary

• N70,000 - N85,000 monthly + HMO + Pension + Proximity

Note: Interested and qualified candidates will be contacted immediately.