Customer Service Representative Job at Zee Express Procurement and Logistics Limited
Zee Express Procurement and Logistics Limited is a privately owned company that provides top notch courier and logistics solutions Headquartered in Lagos Nigeria. We have a substantial operating capacity powered by a growing team of professional in the logistics industry.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Oshodi-Isolo, Lagos
Employment Type: Full Time
Job Responsibilities
- Managelargeamounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
Job Requirements
- Proven customer support experience or experience as a Client Service Representative Candidate.
- Must be a female.
- Candidate must live relatively close to Ajao Estate.
- Ability to multi-task, prioritize, and manage time effectively.
- Must have strong phone contact handling skills and active listening.
Salary
N50,000 - N60,000 monthly
Method of Application
Interested and qualified candidates should send their Cover letter and CV to: jobs@zeeexp.com using the Job Position as the subject of the mail.
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