Customer Service Representative Job in Abuja
A reputable company is recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- The Customer Service Representative will be the primary point of contact for our guests, ensuring that they receive exceptional service throughout their stay.
- Their ability to address guest needs, resolve issues, and provide personalized service will be critical to building our reputation and driving guest satisfaction.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a smooth check-in and check-out process.
- Handle guest inquiries, requests, and complaints promptly and professionally, providing accurate information and solutions.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs and ensure their comfort.
- Monitor guest feedback and reviews, taking appropriate action to address any concerns and improve service quality.
- Assist in handling billing inquiries and processing payments.
- Manage guest reservations, including changes, cancellations, and special requests, to ensure a seamless experience.
- Maintain a high level of knowledge about the serviced apartments, local attractions, and services available to assist guests effectively.
- Maintain a positive and professional demeanour at all times, representing the company’s brand and values.
- Keep accurate records of guest interactions, reservations, and service requests.
- Experience with social media and airbnb are an added advantage.
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- 2-4 years of experience in customer service, preferably within the hospitality industry.
- Proficiency in Microsoft Office Suite and hospitality management software.
- A customer-centric attitude with a passion for providing outstanding service.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong ability to handle stressful situations with tact and professionalism.
- Ability to work flexible hours, including weekends and holidays.
- Attention to detail and a strong commitment to guest satisfaction.
Method of Application
Interested and qualified candidates should send their CVs and Cover Letters in PDF format to: admin@theblcksite.com using "Customer Service Representative - [Their Name]" as the subject of the mail.
Note: We will only contact shortlisted candidates for further steps in the selection process because of the high volume of applications.
Similar Jobs
- Customer Service Representative (Igbo) Job at Seven-Up Bottling Company Limited
- Customer Acquisition Agent Job at LifeBank
- Cashier Job at Verstand Resources Limited
- Head, Customer Fulfilment Job at Maurice Xandra Solutions Limited
- Job Vacancies at Wema Bank Plc
- Customer Service Representative Job at Bricklane Consulting Limited
- Customer Service Representative Job at Zael Business Management & Consulting
- Customer Service Assistant Job at Tyrbats Nigeria Limited
- Cashier / Inventory Officer Job at Salpha Energy Limited
- Customer Support Specialist Job at Ceesolar Energy Limited