Customer Service / Social Media Executive Job at TeamAce Limited

TeamAce Limited - Our client, a leading Beauty firm, is recruiting to fill the position below:

Job Position: Customer Service / Social Media Executive
Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• As our Customer Service/Social Media Executive you will be responsible for engaging with customers across our social media platforms, whilst ensuring excellent customer service and maintaining a positive brand image.
• This role also includes the strategic development of content ideas, a content calendar, and social media strategies that align with our brand goals.
• Additionally, this position will provide support to customers and foster an engaging, supportive online community.

Responsibilities

• Respond promptly to customer inquiries via social media, WhatsApp, phone, email and address and resolve customer complaints professionally, following our Studio policies.
• Create and post engaging content, including captions and visuals, in line with the brand’s tone and marketing strategy and Schedule regular posts to maintain an active presence, align with peak engagement times, and support marketing goals.
• Coordinate with the creative team to develop relevant content for our Studio social media.
• Create marketing strategies and ads management in order to grow the company’s online and offline presence.
• Work with influencers, brand ambassadors, and partners to promote products and services authentically.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• Proven experience in customer service and social media management, preferably in the beauty industry.
• Ability to use a camera iPhone to create clear and crispy captivating images and videos.
• Excellent use of Canva for content graphic design and other editing Apps(e.g CapCut).

Salary
N150,000 Monthly.