Customer Service Support (Network Support) Job at Myrtle Management Consultants

Myrtle Management Consultants RC1083018 is proudly an indigenous African company set up with the objective to be the preferred and reliable partner in core business management processes. As part of our key focus, we aim to support our clients to achieve a synergy between people, system and processes. Incorporated in 2012, Myrtle is a fast-growing firm, with a dynamic, insightful and professional leadership team.

We are recruiting to fill the position below:

Job Position: Customer Service Support (Network Support)

Job Location: Lekki Phase 1, Lagos
Employment Type: Full Time

Responsibilities

• Being the first line of defense for all Layer 2 customers
• Monitoring all platforms used to manage Layer 2 services including PRTG and the Starlink Portal
• Identifying anomalies within the network and ensuring they are corrected in record time.
• Handling all calls and emails from layer 2 clients, and escalating issues you cannot resolve
• Corresponding the customer to address complaints and resolve all issues whether technical or administrative to keep the client satisfied
• Creating network performance reports from all platforms for the customers and their links – organized and sent as a weekly report
• Making the customer happy and ensuring our services are top of the line

Qualifications

• Minimum qualification of a B.Sc or HND in a relevant field
• Minimum of 1 – 3 years of work experience as a customer service network support engineer.
• Prior Experience in an Internet Service Provider or ICT company
• Other relevant professional qualification in customer service may be an added advantage.