Customer Services Officer Job at Pensions Alliance Limited

Pensions Alliance Limited (PAL Pensions) is a licensed Pension Fund Administrator with over 10 years of professional experience in Pension Funds Administration. We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004.

We are recruiting to fill the position below:

Job Position: Customer Services Officer

Job Location: Nasarawa
Job Type: Full-time

Job Responsibilities

• Responsible for the handling of customers queries and requests.
• Driving the resolution and feedback process.
• Preparation of monthly activity report of the unit
• Initiating and implementing new ideas and planning.
• Liaising with key departments to achieve business goals.
• Processing of error free customer applications.
• Analysis and trending of customers complaints and requests.
• Building on existing relationships with customers via CRM sessions.
• Ensuring constant and accurate update of customer data at every visit.
• Office logistics.

Requirements

• Should possess a minimum educational qualification of an ND / OND in any Social Science, Humanities, Management Science or other related fields.
• 2 to 3 years of customer services experience from a financial Services Institution or a well-structured organisation.
• Proficient in MS Office packages.
• Analytical with strong quantitative data collection skills.
• Must be customer-centric and service-orientated.
• Strong communication and interpersonal skills.
• Proactive and responsive in a fast-moving & dynamic environment.
• Strong Stakeholder management skills.
• Good presentation and negotiation skills.

Method of Application
Interested and qualified candidates should send their CV to: careers@palpensions.com using the Job Position as the subject of the mail.