Customer Service Officer Job at thePush Consulting

ThePush Consulting - Our client, a reputable real estate firm, is recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• Our client is seeking a Customer Service Officer to join their team. This role focuses on providing excellent customer support, maintaining strong client relationships, and ensuring a seamless customer experience.
• If you are proactive, detail-oriented, and possess strong interpersonal skills, this is an excellent opportunity to contribute to a dynamic real estate environment.

Responsibilities
Client Relationship Management:

• Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.
• Assist in onboarding new clients, ensuring a smooth and welcoming experience.
• Maintain strong client relationships by providing ongoing support and engagement.

Customer Communication & Engagement:

• Respond to customer inquiries via phone, email, and in-person interactions.
• Monitor and gather client feedback to improve service delivery.
• Assist in developing clear and professional client communication materials.

Administrative & Support Functions:

• Maintain accurate customer records and update CRM systems as needed.
• Assist in coordinating property viewings, meetings, and follow-ups.
• Support internal teams with customer-related reports and documentation.

Service Quality & Improvement:

• Ensure client concerns are escalated and resolved in a timely manner.
• Collaborate with internal teams to enhance the overall customer experience.
• Track and report customer service performance metrics to improve processes.

Key Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Minimum of 2 years of experience in customer service, client relations, or a similar role.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication skills.
• Proficiency in CRM tools, project management software, and digital communication platforms.
• Detail-oriented with strong organizational and problem-solving abilities.

What We Offer

• Salary: N150,000 Monthly.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.