Customer Service Representative (B2B) Job at Pharmarun

Pharmarun is an on-demand platform providing fast and easy access to medication. We do this by finding, financing and delivering medication to users.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (B2B)

Job Location: Lekki, Ikate - Lagos

Role Summary

• We are seeking a Customer Service Representative with pharmacy experience to support and manage customer requests across our digital channels.
• You’ll be the first point of contact for patients and customers looking to place medication orders, resolve issues, or make inquiries.
• Your pharmacy background will ensure you communicate clearly and accurately, especially when addressing medication-related questions.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via WhatsApp, Phone calls, chat, email, and social media.
• Understand and verify medication requests using pharmacy knowledge.
• Assist customers with placing, tracking, modifying, or canceling orders.
• Work closely with the dispatch and pharmacy teams to ensure smooth fulfillment and accurate delivery.
• Escalate complex or clinical queries to pharmacists when necessary.
• Update internal order tracking sheets and CRM tools.
• Follow up with customers for satisfaction, repeat orders, and issue resolution.
• Identify recurring issues and contribute to improving customer support workflows.