Customer Success Officer Job at SENRI Limited

Senri Limited (Africa Incubator Limited) is an ICT company with extensive experience in mobile application development and technology strategy. Headquarter and Development Centre in Tokyo, Japan. Branches in Kenya, Uganda, Nigeria, and Indonesia.

We are recruiting to fill the position below:

Job Position: Customer Success Officer

Job Location: Lagos
Employment Type: Full-time

Job Description / Responsibilities

• Own overall relationship with the assigned customer, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Maintain existing customer success metrics and data as directed.
• Establish a trusted and strategic advisor relationship to help drive the continued value of our product.
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.

Job Requirements

• 2-4 years of experience in communications or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working in a small multiple multinational team.
• Active team player, self-starter, and multitasker who can quickly adjust priorities