Customer Success Specialist Job at Avetium Consult Limited

Avetium Consult Limited is the first Business Technology Solution and Business Process Outsourcing Organization in Africa to be certified in Privacy Information Management System (ISO/IEC 27701:2019) and Information System Security Management System (ISO/IEC 27001:2013).

We are recruiting to fill the position below:

Job Position: Customer Success Specialist
Job Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up with the IT/resolution team to ensure closure.
• Upsell and Cross-sell to clients on new features and products in order to increase revenue.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Act as POC to client after-sales handover.
• Drive initiatives to reduce churn
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Ensure customer requirements are relayed appropriately to the rest of the team.
• Ensure customer retention by developing a great relationship and executing beyond customer expectations.
• Ensure reports and all docs needed by the client go out in a timely manner.

Requirements

• Minimum of a First Degree.
• 2-4 years of customer success experience is an added advantage.
• Experience working with a SAAS company
• Above average proficiency in Zoho work drive
• Excellent communication skills, both oral and written.
• Proficiency in Data visualization tools such Power BI or Tableau
• Fast-paced problem-solving skills.

Method of Application
Interested and qualified candidates should forward their CV to: careers@avetiumconsult.com using the Job Position as the subject of the email.