Customer Support Officer Job at VividTech solutions and services

VividTech solutions and services, the foremost messaging service provider on mobile and web platforms. Our platform is hinged on Messaging as a Service (MaaS) model which enables interested customers to subscribe to our services for special alerts and notifications.

We are recruiting to fill the position below:

Job Position: Customer Support Officer

Job Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities

• Ensure prompt response to customers' requests and enquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
• Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage
• Provide first-level technical support services.
• Monitor and maintain customers database.

Requirements

• Candidates should possess an OND qualification.
• A minimum of 2 years of work experience.
• A female is required.

Salary
N25,000 - N30,000 monthly

Method of Application
Interested and qualified candidates should send their CV to: bmacaulay@xplugng.com using the Job Title as the subject of the mail.

Note: This position is for females only and for Surulere and axis only.