Duty Officer Job at Green Africa Airways Limited

Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Position: Duty Officer

Job Locations: Ibadan, Oyo & Kano
Employment Type: Full Time
Job Function: Airport Services

Job Role

• Supervising resource utilization to meet Green Africa's standard while balancing customer service and accounting requirements
• Providing leadership and direction for assigned staff over a 7day shift covering all daily flights, to achieve departmental goals for productivity and quality
• Supervising all Reservations & Ticketing team activities in both back office and front desk to optimize all customer interactions into potential sales outcome
• Ensuring all agreed SLAs, safety standards and procedures are adhered to by all internal and external parties
• Providing correct information regarding fares, ticketing, product knowledge and refunds to airport front level staff
• Maintaining accurate records and update PNR files
• Ensuring all in-house teams and third parties adhere to agreed working practices/guidelines to ensure safe and on time turnaround.

Qualifications

• Bachelor's Degree or Higher Diploma in any field
• 2-3 years of proven experience in a similar role
• Advanced computer skills and high attention to detail

Must Have Skills:

• Excellent communication and interpersonal
• High-level numeracy
• Must be willing to work outdoor weather conditions under time pressure
• Advanced computer skills and high attention to detail

Good to have skills:

• Problem-solving skill
• Attention to details
• Ability to remain calm personality in difficult situations