E-Commerce Manager Job at Phinste Consulting

Phinste Consulting - Our client, a leading retail fashion accessory brand in Nigeria currently seek to engage the service of: 

Job Position: E-Commerce Manager
Job Location: Lekki, Lagos

Responsibilities

• Generate and update website content (products, content, promotions)
• Plan, define and implement website changes and functional improvements
• Maintain and update the online marketing plan for the website
• Monitor key performance indicators on the website and develop plans to improve them·
• Responsible for updating of prices of product online.
• Organizing online promotions to increase sales.
• Supervise website maintenance and troubleshooting for the website.
• Regularly update the ecommerce site with new products, while ensuring once a week or bi-weekly, that quantities are updated to ensure we do not have to cancel orders due to being out of stock.
• Generating invoice for clients and following up with customer’s orders from creation to delivery while confirming availability from the shops and on the software (Epos).
• Will be responsible for content management.
• Uploading new images and product information. And making necessary changes to the site.
• Handling customer enquiries and following up with transactions and delivery.
• Managing the back end, ensure quality images posted.
• To meet and exceed all agreed performance objectives (sales, conversions, engagement)
• Continuous improvement of customer satisfaction
• Meet internal service levels for website activity and management, while ensuring we meet the standards and guidelines set by the brands we represent.
• Maintaining an excellent level of service to the business.
• Managing our content on third party ecommerce sites e.g Konga , Jumia etc. The company will decide to opt in and out from the ecommerce sites depending on whether they will be beneficial to the company and brands we represent.
• Liaise with our logistics partners to ensure prompt deliveries of orders.

Requirements

• Must possess a minimum of B.Sc or HND
• Strong understanding of current online marketing concepts, strategy and best practice.
• Experience in SEO, Email marketing, and social media.
• Previous experience in a similar digital marketing role.
• An interest in marketing, communications, social media, PR and or reputation management.
• Experience in Fashion retail is an added advantage.
• An E-commerce Manager with a minimum of one year experience in similar role.

How to Apply
Interested and qualified candidates should apply by sending their CV to: kelly@phinste.com