Edgewood Consulting Limited Recruitment for a Hotel Receptionist


Edgewood Consulting is a Professional Management Consulting, Recruitment and Business Training firm. Our firm provides a wide array of management consultancy services classified into two disciplines Recruitment/HR services, and Training & Development.

We are recruiting to fill the position below:

Job Position: Hotel Receptionist
Job Location: Magboro, Ogun
Employment Type: Full-time

General Purpose

  • Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction
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Main Job Duties and Responsibilities

  • Welcome and greet guests
  • Answer and direct incoming calls
  • Inform guests of hotel rates and services
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Monitor visitors to the hotel
  • Enforce rules and policies of the hotel
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest's payment method
  • Verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
  • Receive and transmit messages for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Provide accurate information about services
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Maintain a neat and orderly front desk and reception area

Education, Skills and Experience

  • University degree / HND
  • Guest/customer relations experience, preferably in a hospitality environment
  • Strong working knowledge of relevant computer software including MS Office and booking and payment systems
  • Numeracy skills
  • Administrative skills

Key Competencies and Qualities:

  • Customer service orientation
  • Attention to detail and accuracy
  • Planning and organizing
  • Ability to multitask and prioritize
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Conflict resolution skills
  • Decision making and judgment skills
  • Teamwork
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests.

Method of Application
Interested and qualified candidates living around Arepo and its environs should send their CV to: edgewoodrecruitment@yahoo.com using "Hotel Receptionist" as the subject of the email.

Click here to Apply