Employee Service Officer Job at Lheon Consulting Limited

Lheon Consulting Limited is a strategy development and talent consultancy company, devoted exclusively to career shaping and personal development activities.We work globally with professionals and experts in the financial sectors to offer resourceful training, assessment and recruitment services to financial and non-bank financial institutions through use of innovative technologies to achieve a perfect workplace.

We are recruiting to fill the position below:

Job Position: Employee Service Officer
Job Location: Lagos
Employment Type: Full-time

Responsibilities
Onboarding:

• Ensure all employee profiles are created, and fully onboarded on the company’s Employee Management Software. Also, ensure that all correct documents are fully uploaded.
• Ensure that appropriate offer letters are generated in line with the SLA with respective client

Employee Relationship Management:

• Maintain an up to date database of all employees
• Attend to all employees’ enquiries, calls, mails on loans, vacations, offer letters.
• Manage employees’ relations bothering on deployment, compensation, disciplinary action, conflict resolution and interpretation/application of policies and procedures.
• Plan and facilitate periodic village meetings with employees.
• Manage the official WhatsApp groups with proper engagement of staff.
• Conduct periodic feedback survey on the quality of the company’s service to outsourced employees.

Client Relationship Management:

• Manage clients’ audit enquiry, query, and periodic assessment.
• Prepare monthly/quarterly activity report of activities.

Performance Management:

• Conduct performance appraisals exercise for outsourced staff.
• Negotiate with clients on appraisal outcomes and rewards.
• Prepare training needs and schedule training for outsourced employees.

Payroll Processing:

• Ensure submission of accurate salary variations promptly every month
• Ensure reconciliation of monthly invoice information with payroll variation information and submit to Finance for invoicing to client.

Requirements

• Candidates should possess a Bachelor's Degree with 3 - 7 years of work experience.

Method of Application
Interested and qualified candidates should send their CV to: talentspool@phillipsoutsourcing.net using the Job Position as the subject of the mail.