Executive Support Manager

Uforo is an all-in-one CRM that facilitates marketing, sales & customer support using WhatsApp.

We are seeking an Executive Support Manager (ESM) to work with our founder to execute business projects and initiatives. This role lies somewhere between an Executive Assistant and a Chief of Staff.

As an ESA, you will work directly with our founder and help her organize and document ideas, plan and manage projects, hire and oversee the team, and correspond with internal and external partners. She is meticulous and likes everything to be detailed and delivered on time.

Job Details

• Act as a point of contact for internal and external stakeholders

• Represent the founder in meetings, emails, and phone calls

• Draft letters, emails, reports, presentations, and other correspondence on behalf of the founder

• Manage information flow in a timely and accurate manner

• Oversee day-to-day management of projects

• Oversee hiring and managing of team members

• Organize meetings, develop meeting cadence and agendas, take meeting notes, and track meeting follow-ups

• Prepare and deliver weekly and monthly project reports: research, analyze data, and make recommendations

• Track daily expenses and prepare weekly and monthly reports

• Organize and maintain documents in various applications

Requirements and Skills

• You need to have a Bachelor’s degree

• You need to have experience managing multiple teams simultaneously; You can balance “relating well” and “requiring work well.”

• You need to know how to use MS Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, etc.), Notion, Slack, and Trello. Our founder loves to adopt new tools to improve efficiency and work output, and you need to be quick to adopt them too.

• You need to have solid verbal and written communication skills.

• You need to be tech-savvy (If she asks you to ‘integrate the Slack and Trello accounts, she expects you to Google it (if you don’t know how to) and get it done in a few minutes.

• You need to be organized, prepared, and punctual; If there’s a meeting at 2 pm, you should be there at least five minutes before and fully prepared.

• You need time management skills and should know how to prioritize tasks.

• Project management and marketing experience is a plus.

What You Get

• Remuneration: You’ll be paid N150,000 - 250,000 per month. We will determine your exact compensation based on the depth and scope of your experience.

• Monthly internet allowance: You’ll get a monthly internet data allowance

• Health Insurance: We will cover your health insurance yearly

• Growth: Our founder is a mentor at heart, and she will provide you with the resources (training, subscriptions, memberships, etc.) and support you need to grow in the role and your career

Who We Are Looking For

• Someone who thinks long-term. You have long-term career goals, and the role will help you achieve them

• Someone who has a passion for marketing, social media, online business, and tech

• Someone resourceful, proactive, flexible, and can think independently

• Someone who is a problem-solver and does not back down from a challenge

Read more about our guiding principles here.

See the roles an ESM can transition into here.

Who We Are NOT Looking For

• Someone who wants to buy some time before moving on to the ‘next thing’

• Someone who takes the easy way out

• Someone who cannot take direct feedback

• Someone who needs to be reminded to get things done

• Someone who can’t show initiative or be proactive

• Someone who always gives excuses

Hiring Process

1. You’ll be required to submit your resumé along with a cover letter. NOTE: Kindly make your resume one page and show only experiences and skills relevant to the role.

2. If selected, you will advance to the first stage: skills assessment.

3. If you pass the skills assessment, you will move to the second stage: the video interview. For this stage, you will record one - three minutes answers to ten questions.

4. If you pass the video, you will advance to the third stage: task assessment. For this stage, you will prepare a presentation and report.

5. If you pass the task assessment, we invite you to the final stage: a remote interview with our founder and two-panel members. During the interview, you will present the presentation you prepared in the third stage.