Facility / Operations Manager Job at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Position: Facility / Operations Manager
Job Location: Lagos
Employment Type: Full-time (Hybrid)

Job Description

• The Operations Manager will oversee the day-to-day operational activities across multiple departments to ensure smooth, efficient, and cost-effective operations. 
• This role requires strong leadership, analytical skills, and operational expertise to optimize processes, manage resources, and drive continuous improvement.

Responsibilities
Operational Efficiency:

• Develop and implement standard operating procedures (SOPs) to improve efficiency across departments.
• Regularly review workflows and identify opportunities to streamline processes and reduce redundancies.
• Monitor and ensure adherence to operational timelines and service-level agreements (SLAs).

Resources and Budget Management:

• Prepare and manage departmental budgets, ensuring cost controls and alignment with financial targets.
• Optimize resource allocation, including staffing, tools, and technology, to achieve operational goals.
• Provide monthly reports on budget performance, variances, and corrective actions.

Vendor and Contract Management:

• Oversee vendor selection, contract negotiations, and performance evaluations.
• Ensure timely renewal of vendor contracts and adherence to service terms.
• Address vendor-related issues to minimize operational disruptions.

Team Leadership and Development:

• Lead, train, and mentor the operations team, fostering a culture of accountability and continuous improvement.
• Conduct regular performance reviews and provide actionable feedback for team development.
• Develop succession plans to ensure operational continuity.

Operational Data and Reporting:

• Establish KPIs and regularly track operational performance metrics.
• Create and deliver performance dashboards for leadership review.
• Use data analytics to identify trends and propose improvements.

Cross-Functional Collaboration:

• Work closely with teams such as IT and People Partners to address cross-departmental operational dependencies.
• Support onboarding processes by ensuring operational readiness for new hires.
• Collaborate with stakeholders on strategic projects and initiatives.

Risk Management and Compliance:

• Identify operational risks and develop mitigation strategies.
• Ensure all operations comply with company policies, safety standards, and local regulations.
• Regularly review compliance reports and address any gaps.

Continuous Improvement Initiatives:

• Proactively identify opportunities for innovation and improvement in operational processes.
• Implement projects aimed at enhancing productivity and reducing operational costs.
• Foster a problem-solving mindset across the team.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations management, preferably in high-growth or dynamic environments.
• Proven track record of managing operational processes, budgets, and cross-functional teams.
• Strong analytical and problem-solving skills, with experience in data-driven decision-making.
• Excellent leadership and team management capabilities.
• Proficiency in operational tools and software systems for monitoring and reporting.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
• Experience in vendor and contract management.

Benefits

• Join a market leader within the Health Insurance space
• Remote-first work environment
• Work alongside & learn from best-in-class talent
• Attractive compensation & benefits
• Great work culture
• Work and learn from some of the best in the industry.