Female Customer Care Representative Job at Affordable cars Limited

Affordable cars Limited is a leading Automobile dealer in Lagos Nigeria, The company has been providing unique sales and after-sales services to its numerous customers in multinational and FMCG industry since its inception in 1995. It has developed a partnership attitude that was not only professionally capable but was also familiar with customer's expectation which has been guided through its core values and exceeding customer service delivery.

As a result of the ongoing expansion, we are recruiting to fill the position below:

Job Position: Female Customer Care Representative
Job Location: Lagos
Employment Type: Full Time

Details

• She will act as the first point of contact to our prospective and existing customers, she will provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
• The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• creating a supervising and ensuring business area is ready for business of the day
• Make suggestions for improvements in all matters within area of responsibility.
• Provide knowledgeable answers to enquires about cars in the showroom, pricing and availability
• Deliver high level of service to all phoning customers and provide the best solutions that match client’s requirements and expectations
• Build and maintain effective working relationships with operational colleagues and workshop staff.
• Escalating customer's enquires to the right department and follow up on After Sales services

Qualifications & Requirements

• B.Sc / HND in English, Mass Communication or other related courses
• At least 2 - 3 years of relevant work experience
• Excellent phone etiquette and good verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Must be young, vibrant and positive minded
• Proficiency in the use of Microsoft office applications - MS Excel, Word and Powerpoint.
• Candidates must reside on the Mainland.

Method of Application
Interested and qualified candidates should send an email to: careers@affordablecarsng.com using the Job Title as the subject of the email.