Food and Nutrition Customer Service Specialist

GILEAD PHARMACEUTICAL LIMITED - We are a fast growing pharmaceutical company engaged in developing,manufacturing and marketing a broad range of pharmaceutical products.Our core strength lies in developing and manufacturing differentiated pharmaceutical products in-house which we commercialize through our marketing infrastructure across geographies and relationships with multi-national pharmaceutical companies across Africa.


Job Title: Food and Nutrition Customer Service Specialist
Location: Lagos
Job Description

• This is an exciting opportunity for an individual looking for a fast paced environment where experience will be drawn upon to effectively assist in resolving customer issues.
• This individual will also be involved in product testing, documentation and hosting occasional
• phone training sessions as needed.

Job Responsibilities

• Provide timely and efficient application and basic technical support to existing customers via phone, web and/or email Keep customer informed of progression with issues and provide follow up
• Continually review, revise and update customer account data for accuracy, including contacts and mailing information
• Provide support and assistance to remote and internal team members
• Address account escalations and deal with unique customer requirements
• Keep accurate documentation of support activities and communications
• The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving taking ownership until resolution.

Qualifications
Required Skills and Qualifications:

• Requires bachelor's degree in foods and nutrition, dietetics, or a related field OR the equivalent of 1-2 years' work experience in the above mentioned areas
• Strong PC and system navigation skills, specifically in a
• Windows-based environment
• Previous customer service or support and/or basic technical experience required
• Excellent verbal and written communication skills and interpersonal skills required

Knowledge and Abilities:

• Basic knowledge of food and/or nutrition-related information is a must
• Able to multi-task in a fast-paced environment/set priorities within time constraints
• Courteous and professional phone manner, demeanor and attitude are essential
• Proven ability to meet deadlines, problem solve and teach others
• Excellent organizational, and customer service skills
• Must be able to work independently as well as coordinate efforts with other team members on universal customer issues.