Front Desk / Customer Care Representative Officer Job at Petik Limited

Petik Limited is an indigenous firm creating a new model for a new age. We combine creativity capabilities with deep industry knowledge and experience across four major industries: real estate, renewable energy and oil & gas.

We are recruiting to fill the position below:

Job Position: Front Desk / Customer Care Representative Officer

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The Front Desk / Customer Support Officer serves as the primary point of contact for customers, visitors, and clients, both in person and through phone, email, or digital channels.
• The role is responsible for delivering high-quality customer service, resolving inquiries efficiently, managing front desk operations, and ensuring a positive customer experience while supporting administrative and operational functions.

Key Responsibilities
Front Desk & Customer Interaction

• Greet and assist walk-in customers and visitors professionally
• Manage visitor registration, access control, and front desk protocols
• Maintain a clean, organized, and welcoming front desk environment

Customer Support & Issue Resolution:

• Handle customer inquiries via phone, email, chat, and in person
• Resolve complaints and service issues promptly and effectively
• Escalate complex cases to relevant departments when required
• Track and follow up on customer requests to ensure closure

Communication & Coordination:

• Provide accurate information about company products, services, and policies
• Coordinate with internal teams to resolve customer issues
• Communicate updates and service changes to customers

Administrative & Reporting Tasks:

• Maintain customer records, support tickets, and service logs
• Prepare daily, weekly, or monthly customer support reports
• Handle mail, deliveries, and appointment scheduling
• Support office administration and documentation tasks

Compliance & Quality Standards:

• Adhere to company policies, data protection, and confidentiality standards
• Follow customer service procedures and quality guidelines
• Ensure service delivery meets company standards

Required Skills & Qualifications

• Candidates should possess an HND or a Bachelor’s Degree preferred with 1-3 years of experience
• Proven experience in front desk, customer service, or support roles
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and work under pressure
• Proficiency in MS Office and office equipment
• Customer-focused attitude with professional appearance.

Method of Application 
Interested and qualified candidates should send their CV to: hr@petiklimited.com using the Job Position as the subject of the email.