Front Desk Executive Job at Brainshare Technologies & Services Nigeria Limited

Brainshare Technologies is a Telecom services provider. We provider internet services and other value added services through our fiber optic infrastructure.

We are recruiting to fill the position below:

Job Position: Front Desk Executive

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Main Duties

• Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.
• Answer and direct calls to the appropriate department or staff member.
• Maintain a clean and organized front desk area and board room.
• Maintaining a positive, empathetic and professional attitude toward Customers at all times.
• Keeping records of Customer interactions, transactions, comments and complaints.
• Assist with administrative tasks as needed, such as data entry, filing and document preparation.
• Engage Customer over phone and direct them to Customer Support Unit for prompt resolution.
• Manage the organization website chat bot or other inquiry.
• Schedule appointments and meetings for staff members.
• Ensure Customer satisfaction and provide professional Customer support at all times.
• Build sustainable relationships and trust with external and internal Customers.
• Liaise with Customer Support on fault resolutions and Customer account reconciliation.
• Manage the social media of the organization.
• Manage the delivery of parcel/order.
• Follow communication procedures, guidelines and policies.
• Any other tasks assigned to you by the Management.

Personal Qualities & Qualifications
Requirements:
Demand on the Job:

• Degree holder in Mass Communication, English or related discipline from a reputable higher institution.
• Must have least 3 years of cognate experience in Front Office Management post NYSC.
• Excellent communication skills, both written and verbal.
• Female only with commanding personality.
• Computer proficiency with knowledge of Microsoft Office.
• Ability to multitask and prioritize tasks effectively.
• Ability to work under none or minimal supervision.
• Proximity to Lekki Phase 1.
• Maybe required to work weekend once in a while.

Job Holder need to be:

• Problem-solving skills.
• Ability to communicate clearly.
• A highly effective individual who has an absolute eye for detail and is focused on improving business performance.
• Service and process knowledge.
• Friendly attitude.
• Strong time Management.
• Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Method of Application
Interested and qualified candidates should send their CV and picture to: careers@brainshare.ng using the Job Position as the subject of the email.