Front Desk Officer Job at La Campagne Tropicana Beach Resort

La Campagne Tropicana Beach Resort is Africa's first ever African-themed Beach Resort, located in Lekki, Lagos State, Nigeria. The resort uniquely blends African hospitality and culture in a cosmopolitan setting. With a clean beach, lagoon, and mangrove forest, visitors can immerse themselves in the diverse flora and fauna of the region.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Position Summary

• As a Front Desk Officer at La Campagne Tropicana Beach Resort, you will be pivotal in ensuring our guests' positive and memorable experiences.
• You will be the first point of contact for visitors, providing exceptional customer service, handling reservations, and managing various administrative tasks.
• This position requires a friendly and professional demeanor, excellent communication skills, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities
Guest Reception:

• Warmly welcome guests upon their arrival at the resort.
• Provide information about resort facilities, and services.
• Assist guests with check-in and check-out processes efficiently and accurately.

Reservation Management:

• Handle reservation requests, ensuring accuracy and adherence to resort policies.
• Assist guests in booking accommodations, dining, spa, and other resort amenities.
• Maintain an organized and up-to-date reservation system.

Customer Service:

• Address guest inquiries, requests, and complaints promptly and professionally.
• Anticipate guest needs and provide personalized assistance to enhance their experience.
• Collaborate with other departments to resolve guest issues and ensure guest satisfaction.

Administrative Tasks:

• Manage incoming calls, emails, and walk-in inquiries.
• Maintain a tidy and organized front desk area.
• Complete checklists, reports, and other administrative duties as assigned.

Qualifications

• OND / B.Sc, additional education in hospitality is a plus.
• Minimum of 3 years of proven experience in customer service or front desk roles within the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficient in using reservation and property management systems.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.
• Flexibility to work various shifts, including weekends and holidays.

Method of Application
Interested and qualified candidates should send their Resume & Cover Letter to: careers@lacampagnetropicana.com using the Job Position as the subject of the mail.

Note: This job description is not exhaustive and may be amended to include other duties as required. The Front Desk Officer is expected to contribute positively to the overall guest experience and uphold the high standards of La Campagne Tropicana Beach Resort.