Customer Service Officer Job at Careers Verified


At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

  • The Customer Service Officer is responsible for providing high-quality service to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience.
  • This role serves as the first point of contact for customers and is vital to maintaining satisfaction and loyalty.

Key Responsibilities
Customer Interaction:

  • Respond promptly to customer inquiries via phone, email, chat, or in person.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints effectively, ensuring customer satisfaction.

Problem Solving:

  • Investigate and resolve customer issues by coordinating with internal departments.
  • Escalate complex or unresolved issues to the appropriate team or manager.
  • Follow up with customers to ensure their concerns have been addressed.

Record-Keeping:

  • Document customer interactions, inquiries, complaints, and resolutions in the CRM system.
  • Maintain up-to-date records of customer profiles and preferences.

Support and Guidance:

  • Assist customers with troubleshooting technical issues or navigating company platforms.
  • Provide guidance on product usage and offer personalized recommendations.

Feedback Collection:

  • Collect and record customer feedback to identify areas for improvement.
  • Communicate insights and suggestions to management for enhancing customer experience.

Policy Adherence:

  • Ensure compliance with company policies, procedures, and service standards.
  • Stay informed about changes in products, services, and company policies.

Team Collaboration:

  • Collaborate with team members to share insights and strategies for improving service delivery.
  • Participate in team meetings and training sessions to enhance skills and knowledge.

Qualifications

  • Candidates should possess a Bachelor's Degree / HND or OND qualification.

Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM systems and basic computer applications.
  • Ability to handle high-pressure situations and multitask


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