Front Desk Officer Job at Naturesgift Wellness Center

Naturesgift Wellness Center is a renowned Health and Wellness Spa with years of experience in this field. Our services are inclusive but not limited to the following; Massages services, Acupuncture, Cupping Therapy, Manicure and Pedicure, Colon Cleansing, Scrubs and Baths, Facials, Reflexology, Wellness products and Health Consultancy.

We are recruiting to fill the position below:

Job Position: Front Desk Officer
Job Location: Lagos
Employment Type: Full-time

Education and Qualifications
Education:

• A minimum of OND is required for this position.

Customer Service Skills:

• Excellent interpersonal and communication skills.
• Friendly and welcoming demeanor.
• Ability to remain calm and professional in stressful situations.
• Strong problem-solving skills.

Organizational Skills:

• Ability to multitask and prioritize tasks effectively.
• Attention to detail to ensure accurate booking and scheduling.
• Basic computer skills for handling reservations and payments.

Administrative Skills:

• Experience with phone systems, appointment scheduling software, and cash handling.
• Ability to maintain and update customer records.
• Handling inquiries, reservations, and cancellations efficiently.

Professional Appearance:

• A neat and well-groomed appearance.
• Dressing in accordance with the spa's dress code.

Customer Focus:

• Providing exceptional customer service by addressing customer needs and concerns.
• Anticipating customer preferences and offering personalized recommendations.

Sales and Upselling:

• Promoting spa services and products to increase revenue.
• Cross-selling and upselling additional treatments or packages.

Teamwork:

• Collaborating with other spa staff, such as therapiststo ensure smooth operations.
• Assisting with maintaining cleanliness and organization in the reception area.

Flexibility:

• Handling unexpected situations and adapting to changing circumstances.

Confidentiality:

• Maintaining the confidentiality of customer information and sensitive spa-related matters.

Conflict Resolution:

• Effectively resolving customer complaints or issues with professionalism and empathy.

Remuneration
N60,000 - N100,000 Monthly.

Method of Application
Interested and qualified candidates should submit their CV to: naturesgiftwellness01@gmail.com using the Job Position as the subject of the email.

Note: This position is open to females only.