Front Desk Officer Job at RightResults Diagnostic Centre

RightResults Centre is dedicated to giving you a bespoke medical experience tailored to your physical and mental health. We provide excellent medical services at and for your convenience with Clinic / Scan and Laboratory services.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description


  • Greet patients and check them in and out efficiently
  • Schedule hospital admissions, tests, scans and outside appointments for patients
  • Schedule patient’s appointment and move patients through appointments as scheduled
  • Answer phones promptly and professionally; direct calls to appropriate departments
  • Information collection and management, and monitor data efficiency
  • Addressing patients & visitors, in person or on telephone; answering or referring inquiries
  • Planning, organizing, and schedule tasks and activities
  • Quickly and efficiently address patient queries by relaying needed information to the patient, e.g. wait time, payment processes, test information, pre-investigation instructions etc. in a pleasant & professional manner in orderto enhance patient’s satisfaction and make them feel valued
  • Keeping patient appointments on schedule by informing appropriate clinical staff of patients’ arrival or reminding them of patient build-up and service delays
  • Issue receipts of payment to patients or their families for such payments
  • Scan documents, distribute forms and paperwork to patients and check them over to ensure that required fields are completed properly.
  • Responsible for insurance verifications with health insurance organizations
  • Protects patients’ rights by maintaining confidentiality of medical, personal, & financial information
  • Mentor and coach new employees and to support the induction process
  • Other official duties assigned by supervisor.

Requirements

  • Candidates should possess a Bachelor's Degree, HND or OND qualification with at least 1 year of work experience.

Method of Application
Interested and qualified candidates should send their CV to: info@rightresultsdc.com using the Job Position as the subject of the mail.