Front Desk Officer/Receptionist Recruitment at Unveil Holistic Center

Unveil Holistic Center  - The Unveiled Company was founded by the originator in 2017, by Ms Ndidi Anyaehie, a Lawyer, Serial Entrepreneur, Coach and Stress Management Consultant, to provide clients stability in a highly chaotic environment. 

We are recruiting to fill the position below:

Job Position: Front Desk Officer/Receptionist
Job Location: Lagos

Job Summary

• Responsible for managing front office reception and administration duties, receiving clients, registering them and handling inquiries.

Job Description

• Welcomes clients by greeting them, in person or on the telephone; answering or directing inquiries.
• Planning and scheduling appointments for new and recurring clients based on availability.
• Provide clients with intake forms and other documents required. Ensures all clients are aware of appointments and payment guidelines prior to appointment and or receipt of service.
• Organise and maintain clients’ files and records, and make them easily available when needed.
• Maintain clients’ accounts by obtaining, recording, and updating personal and financial information.
• Protects clients’ rights by maintaining confidentiality of persona and financial information.
• Process payments from clients and ensure correct utilisation of payments software and tools as well as the tools to record the financial transactions.
• Provide clients with support and guidance as needed, ensuring that visitors log and other information is kept and up to date.
• Support in the purchase of products, taking orders and assisting on the execution of the order.
• Responsible for a variety of administrative duties; keeping track of supplies and vendors, ensuring that therapy rooms, gym and other areas are clean and ready to intake clients.
• Provide quality customer service; following policies and procedures, maintaining a cheerful and respectful decorum at all time.

Minimum Qualification

• HND qualification

Experience:

• Minimum of 1 year, in a customer service industry (retail, gym, spa, hospital).

Skill Requirements:

• Knowledge and experience of customer service delivery
• Excellent verbal and written communication skill, and telephone etiquette.
• Good multitasking, analytical and problem-solving skills.
• Proficiency in the use of Microsoft and accounting software
• Must possess good interpersonal skill, client relation and customer focus.
• Ability to work well under pressure, and over time.

How to Apply
Interested and qualified candidates should send their CV to: neomattic_09@yahoo.com