Front Desk / Patient Services Officer Job at Lagos Executive Cardiovascular Clinic
Lagos Executive Cardiovascular Clinic is a multidisciplinary cardiovascular and cardiac rehabilitation 24/7 facility focused on the treatment and management of cardiovascular diseases and trigger diseases using both invasive and non-invasive procedures, as well as preventive cardiology.
We are recruiting to fill the position below:
Job Position: Front Desk / Patient Services Officer
Job Location: Mainland and Island - Lagos
Job Overview
- We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Officer.
- The ideal candidate will be responsible for managing the reception area, ensuring a positive experience for our patients, and providing administrative support.
Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner.
- Ensure the reception area is clean, organized, and presentable.
- Assist with administrative tasks, including data entry, filing, and maintaining records.
- Handle patient check-ins and check-outs efficiently.
- Register patients by verifying and entering demographic information.
- Schedule patient appointments and manage the appointment calendar.
- Answer and direct incoming calls to the appropriate department.
- Provide information to patients regarding services, appointment details, and general inquiries.
- Collaborate with other departments to ensure seamless patient care.
- Perform other duties as assigned.
Qualifications
- Minimum of a Bachelor's Degree in Business Administration, Public Relations, or a related field.
- Proven experience in a customer-facing role, preferably in a healthcare setting.
- Proficiency in Microsoft Office Suite.
- Ability to handle stressful situations with calmness and professionalism.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with medical terminology is an added advantage.
Method of Application
Interested and qualified candidates should submit their Resume and a Cover Letter to: humanresources@thelecc.com using "Front Desk Officer Application" as the subject of the mail.
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