Front Desk / Receptionist Job at Brilliant Performance Solutions Limited
Brilliant Performance Solutions Limited - Our client, a top-notch Hotel of International repute within Ikeja GRA, Lagos, is recruiting to fill the position below:
Job Position: Front Desk / Receptionist
Job Location: Ikeja GRA, Lagos
Employment Type: Full-time
Day-to-day Duties
The job responsibilities for this position are as follows:
- Check-in and check-out guests to the company standards.
- Provide keys, show guests to rooms
- Advise guests on room features / utilities / local amenities
- Inputting high volume reservations correctly and noting any special requests.
- Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
- Liaise with all managers on any issues and concerns.
- Promoting and upselling the property’s facilities – be a brand ambassador for the property
- Ensuring billing is correctly carried out to the hotel standards.
Requirements
- We currently require the services of a skillful and professional Receptionist with a minimum of 3 years of experience in the hospitality Industry.
- This person must be very good with the use of Computer and relevant software applications used in the hospitality Industry. Previous experience will be an advantage.
- Excellent customer service skills with a positive outlook and a ‘can-do’ attitude
- Previous experience in a Hotel Reception / Serviced apartments / Guesthouse preferred
- Self-motivated with a willingness to learn
- Excellent written and spoken English
- Flexible with working hours
- Ability to work under pressure and excellent team player
- Track record of accuracy and attention to detail
- Good Word and Excel ability
- Experience in the use of channel management systems (SiteMinder, Booking.com, Expedia etc.) is also an advantage
- Team player
Method of Application
Interested and qualified candidates should send their CV to: bphotjobs@gmail.com or jobmasters2020@gmail.com using the Job Position as the subject of the mail.
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