Front of House Manager Job at Vantage Management Consultancy Limited

Vantage Management Consultancy Limited - Our client owns a high-end restaurant in the hospitality industry. It’s an Asian fusion of Chinese, Thai & Indian cuisine with sophisticated service.

They are recruiting to fill the position below:

Job Position: Front of House Manager
Job Location: Benin, Edo
Employment Type: Full-time


About the Role

  • The Front-Of-House manager oversees all operations at our restaurant (except for the kitchen).
  • The job holder will shape our clients' and customers' experiences by maintaining the dining room’s appearance, training quality staff, and ensuring good customer service.
  • Front-of-house managers are "people-people" with strong organization and leadership skills.
  • A talent for conflict resolution is also important for addressing customer complaints and handling staff disputes.

Expectations:

  • Ensuring incoming staff complies with company policy
  • Training staff to follow restaurant procedures
  • Maintaining food safety and quality standards
  • Open and/or closing schedule with weekend availability
  • keeping track of employees’ hours
  • Providing customers with menus and answering any initial questions they may have
  • Optimizing seating at different tables to ensure an even workload for wait staff
  • Answering phones and scheduling reservations with large parties
  • Monitor and maintain proper front office operational supplies
  • ordering food, linens, gloves, and other supplies while staying within budget limitations
  • Greeting customers as they walk into the restaurant
  • Helping guests with reservations and guiding them to their table
  • Giving guests accurate wait time estimates and seating them in the waiting area
  • Deal responsibly with payment transactions and maintain strict control of the bills
  • Ensure each customer receives impeccable service
  • Dealing with customer inquiries and reservations accurately and promptly
  • Handle guest situations as they arise in a calm, professional manner
  • Assist guests with services and requests, and be always visible to our guests and staff.

Education and Experience

  • HND or B.Sc in Hospitality Management or a related field.
  • Minimum of 2 years of experience.
  • Prior work as a manager or supervisor
  • Ability to react to guest requests efficiently and to ensure details are communicated and followed through on in all departments
  • Outstanding personal presentation and grooming
  • Success with customer service
  • Enthusiastic, quick-thinking, and welcoming personality
  • Strong written and oral communication skills
  • PC literate with an understanding of Microsoft Outlook, Excel, and Word
  • Experience in a similar role within a high-level hotel or fine dining restaurant will be an added advantage.

Salary
N80,000.00 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@vantage-management.com using the Job Position as the subject of the mail.



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