General Manager Job at OV Restaurant & Lounge

OV Restaurant & Lounge is a sophisticated dining destination that blends exquisite cuisine, exceptional service, and a vibrant ambiance to create an unforgettable experience. Whether you're looking for a fine dining experience, a relaxed lounge setting, or a lively night out, OV Restaurant & Lounge caters to all tastes with its carefully curated menu and stylish atmosphere.

We are recruiting to fill the position below:

Job Position: General Manager
Job Location: Warri, Delta
Employment Type: Full-time
Reports To: MD

Job Summary

• The General Manager is responsible for overseeing all hotel operations, ensuring exceptional guest satisfaction, and managing staff performance. 
• This role involves strategic planning, financial oversight, and maintaining high service standards to achieve the hotel's objectives. 
• The General Manager will work closely with department heads to optimize hotel operations, enhance profitability, and maintain a culture of excellence and continuous improvement.

Key Responsibilities

• Oversee day-to-day hotel operations, ensuring seamless guest experiences and service excellence.
• Supervise all department heads, ensuring operational efficiency, staff performance, and adherence to hotel policies.
• Develop and implement strategies to maximize occupancy, revenue, and profitability while maintaining high service standards.
• Develop and implement staff training programs to enhance service delivery, leadership, and hospitality skills.
• Maintain strong relationships with vendors, suppliers, and key business partners to ensure quality service, cost efficiency, and reliable supply chains.
• Analyze guest feedback, online reviews, and operational reports to identify areas for improvement and implement corrective actions.
• Manage hotel budgets, financial planning, and cost control measures to achieve profitability targets.
• Handle guest relations, address complaints, and ensure exceptional customer satisfaction.
• Monitor reservation systems, ensuring accuracy, timely confirmations, and proper record-keeping of guest preferences.
• Ensure compliance with health, safety, and legal regulations, including labor laws, food safety standards, and environmental policies.
• Ensure the hotel meets its brand standards and maintains a competitive position in the hospitality industry.
• Lead marketing and promotional efforts in collaboration with the sales and marketing team to increase brand awareness and customer engagement.
• Oversee crisis management procedures, ensuring staff is prepared for emergencies such as fires, medical incidents, or security threats.
• Implement and oversee sustainability initiatives to align with corporate social responsibility goals.

Qualifications & Skills
Education & Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
• Minimum 5-7years of experience in hotel management, with at least 3 years in a leadership role within a reputable hospitality establishment.
• Proven experience in financial management, budgeting, and revenue optimization.
• Strong understanding of hotel operations, including front office, housekeeping, food & beverage, and maintenance.
• Experience in implementing guest service improvement strategies and handling high-profile clients.

Leadership & Management Skills:

• Exceptional leadership and team management skills, with the ability to inspire and motivate staff at all levels.
• Strong decision-making and problem-solving abilities, especially under pressure.
• Ability to develop and implement long-term business strategies to enhance hotel growth and market positioning.
• Experience in managing multicultural teams and fostering an inclusive workplace environment.

Customer Service & Communication Skills:

• Excellent verbal and written communication skills in English (additional languages are an advantage).
• Strong negotiation and conflict resolution skills to handle guest complaints and maintain high satisfaction levels.
• Ability to build strong relationships with clients, corporate partners, and key stakeholders.

Technical & Industry Knowledge:

• Proficiency in hotel management software (PMS), reservation systems, and data analytics tools.
• In-depth knowledge of hospitality industry trends, competitor analysis, and guest satisfaction metrics.
• Familiarity with hospitality laws, licensing requirements, and labor regulations.

Additional Competencies:

• Strong financial acumen with the ability to develop and oversee budgets, control operational costs, and drive revenue growth.
• Strategic thinker with an innovative mindset to adapt to industry changes and market trends.
• Crisis management expertise to handle unforeseen challenges and ensure business continuity.
• Passion for sustainability and eco-friendly hospitality practices.

Method of Application
Interested and qualified candidates should send CV to: talk2mamzeen@gmail.com using the Job Position as the subject of the mail.