Graduate Recruitment in a First Generation Bank via Whytecleon

Graduate Recruitment in a First Generation Bank via Whytecleon 

Our client, a first generation bank in the Nigeria economy seeks to recruit highly intelligent, young, well articulated and dynamic professionals with integrity for the following positions nationwide

Job Title: Customer Care Officers

Job Description


  • Attend to customers enquires promptly and efficiently
  • Issue banker’s signature confirmation and reference letter as required
  • Refer customers request beyond his/her limit to appropriate authority
  • Process internet banking services and e-product request
  • Perform other duties as assigned by the Business Service Manager

Skills Required

  • Good customer service skills
  • Good relations skills
  • Good problem solving skills
  • Good documentation and record keeping
  • Good reading and listening skills
  • Good dress sense

Educational Qualification

  • HND Graduate only (Minimum Lower Credit)
  • Age: Not more than 27 years
  • Experience in the banking industry will be an added advantage

 

Job Title: Customer Solutions Provider

Job Description

  • Responsible for the day to day resolutions of complaints made by customers
  • Log full details of complaints, recording all contact made and actions proposed/agreed on contact
  • Provide support and guidance to operational teams in using customer feedback to improve service
  • Attract potential customers by answering product and services questions, suggesting information about other products and services
  • Resolving products or service problems

Skills / Competence Required

  • Excellent communication and interpersonal skills
  • Problem solving skills
  • Quality focus
  • Multi-tasking
  • Strong analytical and problem solving skills
  • Ability to pay attention to details
  • A warm and approachable manner
  • Self motivation and direction

Educational Qualification

  • Minimum Upper Credit in HND or a good University degree (Minimum Second Class Lower)
  • NYSC Certificate or exemption letter
  • Age: Not more than 27 years
  • Experience in the banking industry will be an added advantage
  • Fluent in English, Hausa or Igbo languages

 

Job Title: Relationship Management Officers

Job Description

  • Analyze and screen applications for credit based on the Bank’s credit risk procedures
  • Initiate and carry out recovery action on non-performing credit facilities on assigned accounts
  • Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels
  • Perform other duties as may be assigned by BDM or supervisor
  • Continuously source for new business opportunities and deposit liability generation
  • Identify customer needs and proactively seek to provide products/services to meet the identified needs
  • Review applications for credit facility and make appropriate recommendations
  • Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis

Skills / Competence Required

  • Good communication and interpersonal skills
  • Good customer service skills
  • Good problem solving skills
  • Good documentation and record keeping
  • Good reading and listening skills
  • Good dress sense
  • Proficiency in MS Office suit- Excel spread sheet, power point etc
  • Deposited liability generation
  • Credit knowledge
  • Analytical
  • Basic banking

Qualification

  • HND Graduate only (Minimum Lower Credit)
  • NYSC Certificate or exemption letter
  • Age: Not more than 32 years
  • Experience in the banking industry will be an added advantage

 

How to Apply

Use links below to apply




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