Guest Service Manager Job at the People Practice

The People Practice - Our client, a Hospitality company, is recruiting to fill the position below:

Job Position: Guest Service Manager
Job Location: Lagos
Employment Type: Full-time

Job Description

  • Our client in the Hospitality industry is looking to hire a Guest Services Manager who will be responsible for planning, directing, or coordinating activities of the of the serviced residence property.
  • He/she is responsible for managing & training the team of Guest Service and making sure that the Guest Service offers a warm welcome, speedy and efficient check in and check out.

Responsibilities


  • Ensures that all guests are attended to at the Guest Service with warm welcome.
  • Ensures that cash advance or cash received upon check out are handled properly by Guest Service Supervisor/Officer.
  • Deals with complaints from customers and ensures that customers are appeased.
  • Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.
  • Management of Main master key control.
  • Works within the allocated budget for the Guest Service Dept.
  • Performs simple bookkeeping activities, such as balancing cash accounts when needed.
  • Performs any other duties as required by the Guest Service or Management.
  • Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.
  • Monitors record of room availability and guests' accounts using computers.
  • Conduct regularly scheduled meetings of Guest Service staff.
  • Maintain working relationship and communicating with all departments.
  • Train, cross- trains and re-trains all front office staff.
  • Evaluates the job performance of each Guest Service Employee.

Qualifications

  • Minimum of a Diploma and at least 5 years of work experience in the Front Office/ Guest Service Department in a managerial capacity in the hospitality industry.
  • Proven experience as a Guest Services Manager or similar role in the hospitality industry.
  • Ability to handle high-pressure situations and resolve conflicts effectively.
  • Knowledge of guest services best practices and current industry trends.

Must have skills:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and professional in challenging situations.
  • Ability to work independently and as part of a team.


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