Guest Service Manager Job at the People Practice

The People Practice - Our client, a Hospitality company, is recruiting to fill the position below:

Job Position: Guest Service Manager
Job Location: Lagos
Employment Type: Full-time

Job Description

• Our client in the Hospitality industry is looking to hire a Guest Services Manager who will be responsible for planning, directing, or coordinating activities of the of the serviced residence property.
• He/she is responsible for managing & training the team of Guest Service and making sure that the Guest Service offers a warm welcome, speedy and efficient check in and check out.

Responsibilities

• Ensures that all guests are attended to at the Guest Service with warm welcome.
• Ensures that cash advance or cash received upon check out are handled properly by Guest Service Supervisor/Officer.
• Deals with complaints from customers and ensures that customers are appeased.
• Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.
• Management of Main master key control.
• Works within the allocated budget for the Guest Service Dept.
• Performs simple bookkeeping activities, such as balancing cash accounts when needed.
• Performs any other duties as required by the Guest Service or Management.
• Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.
• Monitors record of room availability and guests' accounts using computers.
• Conduct regularly scheduled meetings of Guest Service staff.
• Maintain working relationship and communicating with all departments.
• Train, cross- trains and re-trains all front office staff.
• Evaluates the job performance of each Guest Service Employee.

Qualifications

• Minimum of a Diploma and at least 5 years of work experience in the Front Office/ Guest Service Department in a managerial capacity in the hospitality industry.
• Proven experience as a Guest Services Manager or similar role in the hospitality industry.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Knowledge of guest services best practices and current industry trends.

Must have skills:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Ability to work independently and as part of a team.