Head of Experience Job at UnoCasa Limited

UnoCasa Limited - Our client, a Fast-growing Real Estate Development Company, is recruiting to fill the position below:

Job Position: Head of Experience
Job Location: Lagos
Employment Type: Full-time

Job Summary


  • We are seeking a Head of Experience to lead the design and delivery of exceptional customer and stakeholder journeys across their residential and commercial projects.
  • The Head of Experience will oversee the full spectrum of customer engagement — from pre-sales interactions to post-handover services — ensuring every touchpoint reflects innovation, excellence, and the company’s premium brand promise.

Key Responsibilities

  • Develop and execute a customer experience strategy aligned with business goals.
  • Design and optimize touchpoints across sales, client onboarding, handover, and aftercare.
  • Lead initiatives that enhance homeowner, tenant, and investor satisfaction.
  • Partner with marketing, sales, construction, and facility management teams to ensure seamless delivery.
  • Establish and track customer satisfaction metrics (NPS, CSAT, retention rates).
  • Oversee experience-driven events, community-building, and brand activations.

Requirements

  • Bachelor’s degree (Master’s preferred) in Business, Marketing, Real Estate, or related field.
  • 8+ years of proven track record in customer experience, hospitality, real estate, or lifestyle brand management.
  • Strong leadership and team management skills.
  • Excellent communication, stakeholder engagement, and problem-solving abilities.
  • Passion for creating memorable experiences that drive loyalty and value.