Head of Experience Job at UnoCasa Limited
UnoCasa Limited - Our client, a Fast-growing Real Estate Development Company, is recruiting to fill the position below:
Job Position: Head of Experience
Job Location: Lagos
Employment Type: Full-time
Job Summary
- We are seeking a Head of Experience to lead the design and delivery of exceptional customer and stakeholder journeys across their residential and commercial projects.
- The Head of Experience will oversee the full spectrum of customer engagement — from pre-sales interactions to post-handover services — ensuring every touchpoint reflects innovation, excellence, and the company’s premium brand promise.
Key Responsibilities
- Develop and execute a customer experience strategy aligned with business goals.
- Design and optimize touchpoints across sales, client onboarding, handover, and aftercare.
- Lead initiatives that enhance homeowner, tenant, and investor satisfaction.
- Partner with marketing, sales, construction, and facility management teams to ensure seamless delivery.
- Establish and track customer satisfaction metrics (NPS, CSAT, retention rates).
- Oversee experience-driven events, community-building, and brand activations.
Requirements
- Bachelor’s degree (Master’s preferred) in Business, Marketing, Real Estate, or related field.
- 8+ years of proven track record in customer experience, hospitality, real estate, or lifestyle brand management.
- Strong leadership and team management skills.
- Excellent communication, stakeholder engagement, and problem-solving abilities.
- Passion for creating memorable experiences that drive loyalty and value.
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