Head of Human Resources Job at PalmPay

PalmPay (Transsnet Payment), is a fintech-focused subsidiary of Transsion, Africa's biggest smartphone manufacturer. We develop mobile financial services in Africa and aim to reach 100 million users within the next 3 years.

We are recruiting to fill the position below:

Job Position: Head of Human Resources

Job Location: Ikeja, Lagos
Employment Type: Full Time

Role Summary

• We’re looking for an experienced Human Resources Manager who is passionate about our mission of driving financial inclusion in Africa.
• This role is based in Lagos and our ideal candidate should have excellent communication, organization and management abilities, including the ability to work and function in a multicultural environment and should have experience working in the mobile payments industry to join the local team and provide intuitive and excellent leadership for the HR department. 
• You will be fit for this role if you can evaluate and analyze complex information and you have a natural desire to organize and manage people; and if you can take charge of coordinating an organization’s administration system and general workflows, supervising staff, facilitating communication throughout a company and developing procedures to make a workplace more efficient.

  Responsibilities

• Manage the staffing process, including recruiting, interviewing, hiring and onboarding
• Ensure job descriptions are up to date and compliant with all local, state and federal regulations
• Develop training materials and performance management programs to help ensure employees understand their job responsibilities
• Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
• Investigate employee issues and conflicts and bring them to resolution
• Partner with management to ensure strategic HR goals are aligned with business initiatives
• Maintain HR systems and processes
• Conduct performance and salary reviews
• Ensure the organization’s compliance with local, state and federal regulations
• Use performance management tools to provide guidance and feedback to the team
• Ensure all company HR policies are applied consistently
• Maintain company organization charts and employee directory
• Provide support and guidance to HR staff
• Analyze trends in compensation and benefits
• Design and implement employee retention strategies.

Requirements

• Bachelor's or Higher Academic Degree in Human Resources / Business, or a related field
• 5 - 8 years of experience in a HR Managerial position within an organisation with a large workforce
• Experience in a Fintech/ Financial institution
• Strong HR Experience.
• HR Knowledge: A thorough knowledge of HR laws, regulations, and best practices is essential to ensure legal compliance and effective HR management.

Required Skill Set:

• Strategic Thinking: The HR Manager should have the ability to align HR practices with the overall strategic goals of our organization. They need to think long-term and understand how HR can contribute to the company's success.
• Leadership: The HR Manager will lead a team of HR professionals, so strong leadership skills are essential for managing and motivating staff.
• Communication: Effective communication is critical, as the HR Manager needs to convey information clearly, listen actively, and interact with employees, management, and external stakeholders.
• Conflict Resolution: The HR Manager must be skilled in resolving workplace conflicts and disputes, often acting as mediators between employees or between employees and management.
• Manpower planning: Analyzing the current manpower inventory, making future manpower forecasts, developing employment and training programmes. A solid understanding of hiring practices and talent acquisition, talent and performance management is necessary. The HR Manager is responsible for hiring the right people for our organization.
• Employee Relations: Managing employee relations, including handling grievances, conducting investigations, and promoting a positive work environment, is a key responsibility.
• Legal Compliance: Knowledge of labor laws and regulations is crucial to ensure the organization complies with local, state, and federal laws and regulations.
• Performance Management: The HR Manager is responsible for designing and implementing our performance management systems, including performance appraisals, feedback, and goal setting.
• Change Management: Our HR Manager will play a role in managing organizational change, helping employees adapt to new processes and structures.
• Data Analysis: The HR Manager should possess analytical skills to make data-driven decisions, track key metrics, and assess the impact of HR initiatives.
• Technology Proficiency: Familiarity with HR software and technology tools for payroll, HRIS (Human Resource Information Systems), and recruitment is essential.
• Training and Development: Identifying training needs and designing programs for employee development is important for enhancing workforce skills and productivity.
• Compensation and Benefits: Understanding compensation structures and benefits administration, including health insurance and retirement plans, is critical to attract and retain top talent.
• Problem Solving: The HR Manager needs to be adept at solving complex problems, both in day-to-day HR operations and in addressing broader organizational challenges.
• Cultural Awareness and Inclusivity: The HR Manager should be culturally aware and sensitive to promoting diversity and inclusion.
• Project Management: The HR Manager often oversees various HR projects, so project management skills are beneficial.
• Time Management: The HR Manager Will have a wide range of responsibilities, so effective time management is essential to prioritize tasks and meet deadlines. Talent and Performance Benefits Administration.