Head of Operations Job at GTI Microfinance Bank

GTI Investment - We are your trusted partner in investment banking services. Our broad range of service offerings includes Securities Dealing, Asset Management, Trusteeship, Corporate Finance, Private Equity, and Micro Banking. Since 1998, we have actively supported our highly diversified client base - Corporations, Financial Institutions, Governments, and Individuals - in securing a financially stable future.

We are recruiting to fill the position below:

Job Position: Head of Operations

Job Location: Marina, Lagos
Employment Type: Full-time

Job Responsibilities

• We are looking for a highly motivated and experienced Head of Operations to join our dynamic team in an equity trading environment. 
• The ideal candidate will possess a deep expertise in CRM management, client relations, and operational excellence. 
• As Head of Operations, you will oversee daily operations, ensuring the delivery of exceptional client service, while driving process improvements that enhance overall business performance and efficiency.
• Oversee the effective use of the CRM system to track client interactions, generate operational reports, and deliver actionable insights that support strategic decision-making and enhance client engagement.
• Monitor and oversee daily trading operations to ensure adherence to internal policies and compliance with SEC, NSE, CSCS, and other regulatory bodies’ standards.
• Identify operational gaps and inefficiencies, implement process improvements, and establish controls to minimize risk, reduce errors, and enhance productivity across operational units.
• Ensure high-quality client service by managing both in-person and digital interactions. Provide tailored solutions to client inquiries and build lasting relationships to improve satisfaction and client retention.
• Supervise client communication processes, ensuring timely, professional, and effective responses across all channels including email, walk-ins, and CRM-driven touchpoints.
• Prepare and deliver insightful reports and presentations to the executive team and stakeholders, highlighting key operational metrics, performance trends, and strategic recommendations.
• Daily trade reconciliation and settlements.
• Maintain up-to-date knowledge of the Nigerian capital market, including trading trends, economic shifts, and regulatory developments, to ensure operations align with market dynamics.
• Develop and implement training programs for the operations team, ensuring they are equipped with the necessary skills and knowledge to excel in their roles. Focus on continuous professional development and process improvement.
• Provide mentorship and guidance to junior operations staff, helping them grow professionally and fostering a high-performance culture. Encourage skill development, career advancement, and alignment with the company’s operational goals.

Requirements

• Bachelor’s Degree in Business Administration, Finance, Economics, or a related field.
• 5 – 7 years of experience in operations management within a stock broking or financial services company.
• Strong proficiency in CRM software (Zoho, or similar).
• Hands-on experience with CSCS and Symplus software is mandatory.
• In-depth knowledge of the Nigerian stock market and its operational dynamics.
• Proven experience in client engagement and effective problem-solving.
• Demonstrated leadership capabilities, with the ability to manage a team and drive performance.

Method of Application
Interested and qualified candidates should send their CV to: career@gti.com.ng using "Head of Operations" as the subject of the email.