Head of Operations Job at Klasha

Klasha is a technology company that builds cross-border commerce solutions for Africa. Klasha Business enables international merchants to accept payments from Africa using African payment methods and currencies, with payouts in hard currencies. B2B African merchants can also send money cross-border to different parts of the world in G20 and hard currencies. Klasha Personal allows consumers in Africa to shop and spend cross-border internationally through an app using African payment methods and currencies.

We are recruiting to fill the position below:

Job Position: Head of Operations

Job Location: Lagos
Job type: Full-time
Department: Operations; Admin & Corporate Services

About the Role

• As the Head of Operations at Klasha, you will be a driving force behind our daily operations, ensuring they run smoothly and efficiently.
• This role is dynamic and multifaceted, requiring a proactive approach to foster positive change across the organisation.
• You'll have the unique opportunity to take ownership of various aspects, wear multiple hats, and embrace a bias toward action, all while working on long-term strategic initiatives and immediate operational enhancements.
• You will most likely exhibit the ability to be a natural influencer and dot connector, capable of untangling and simplifying complex matters into actionable and defensible actions.

Key Responsibilities

• Process Ownership: Take charge of end-to-end process ownership, ensuring operational efficiency and effectiveness across various departments and functions.
• Function Building: Establish and lead new functions within the organisation, fostering cross-functional collaboration and driving continuous improvement.
• New Territory Opening: Strategically identify and assess opportunities for expanding into new territories, overseeing market entry strategies, and coordinating expansion efforts.
• OKR and KPI Cascading: Develop and implement an OKR framework and ensure it is cascaded throughout the organisation, setting clear objectives and key results for each team and individual.
• Robust Reporting: Build robust reporting processes, leveraging data analytics tools and methodologies, to provide real-time insights into team performance and KPI tracking.
• Partnerships: Cultivate strategic partnerships and alliances to support Klasha's growth and market penetration.
• Investor-facing Elements: Act as a key point of contact for investors, providing them with insightful operational updates and information.
• Operationalisation and Automation: Lead initiatives to operationalise and automate workflows, reducing manual effort and enhancing productivity.
• Strategic Planning: Contribute to the development of strategic plans and objectives, aligning them with the company's mission and vision.
• Cross-functional Collaboration: Collaborate closely with cross-functional teams, including product development, sales, marketing, and customer success, to identify operational needs and opportunities for improvement.
• Data Analysis: Utilise data analysis techniques to extract insights, identify areas for enhancement, and make data-driven decisions.
• Team Leadership: Build and lead a high-performing operations team, providing guidance, mentorship, and training to team members.

Qualifications

• Bachelor's Degree in a relevant field; advanced degree preferred.
• 5+ years of experience in a senior operations leadership role, preferably within the technology or fintech industry.
• Proven track record of successfully building and scaling operations, including process optimisation and automation.
• Strong analytical skills, with the ability to process complex data and draw meaningful conclusions.
• Exceptional leadership and team management capabilities.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Strategic mindset, with the ability to align operational efforts with broader organisational goals.

Benefits
Klasha places a high value on the well-being and development of its team members. Our comprehensive benefits package includes:

• Access to cutting-edge technology and resources necessary for the role.
• Private health insurance.
• Membership to a mental health wellness program.
• Flexible working conditions, including a hybrid remote and office model.
• Access to Klasha Sessions, offering development training courses.
• Work-from-anywhere weeks; the opportunity to work remotely for three weeks per year.
• Paid birthday day off.
• Team-building events.
• Paid parental leave.