Herbal Goodness Recruitment for Customer Service Representative Intern

Herbal Goodness is a manufacturer of premium quality, unique, organic, non-GMO superfoods, and herbal products to support healthy living and impact lives. Founded in 2013, the company excels in the botanical and natural supplements industry and manufactures product lines such as Herbal Teas, Supplements, Extracts, Essential Oils, Smoothies, and Juices. The company is unique in its values of Quality, Sustainability, and Impact. 100% women and minority-owned, Herbal Goodness believes in Business for social good. We donate 10% of our profits to promote the education of girls. 

We are recruiting to fill the position below:

Job Position: Customer Service Representative Intern

Job Location: Abuja (FCT) - Remote
Work Hours: Mon - Fri 9 am - 5 pm CST
Department: Customer Support
Reports to: Sales & Business Development Manager 

Job Description

• Herbal Goodness is seeking an intern Customer Service Representative who will be responsible for handling incoming customer phone calls, and live chats as well as providing assistance in resolving issues or processing orders. This position offers the convenience of working remotely from any location.

Responsibilities

• Providing necessary online customer support and information.
• Entering customer orders online. Assisting customers in resolving issues or providing guidance for online order placement.
• Reporting any customer issues and escalating urgent matters to the Company as they occur.
• Approving wholesale customer applications and following up with the customers to obtain wholesale and retail orders.
• Order fulfillment 
• Following up with leads 
• Responding to customer queries on livechat

Requirements

• Minimum of a High school degree
• Fair knowledge of relevant CRM tools like Zendesk & Tidio
• Exceptional abilities in resolving complaints, with the skill set to effectively address and resolve issues raised.
• Must be able to talk, listen, and speak clearly on the telephone
• Must be Tech savvy and creative 
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Must be able to work under pressure while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently.
• Ability to safely and successfully perform essential job functions including meeting qualitative and/or quantitative productivity standards.
• Must own a proper working personal laptop 
• Excellent Internet connection and ability to adjust work hours to Central Standard Time (Between 9 am - 5 pm Central Standard Time).