HMO Desk Officer Job at Aniso Specialist Medical Centre

Aniso Specialist Medical Centre is a private medical facility located in Uselu, Benin city. We provide comprehensive healthcare services, catering to a diverse range of medical needs. As a specialist hospital, we are dedicated to offering advanced medical care across various fields, ensuring that every patient receives the best possible treatment and attention.

We are recruiting to fill the position below:

Job Position: HMO Desk Officer
Job Location: Benin City, Edo
Employment Type: Full-time

Job Summary

• Aniso Specialist Medical Centre is seeking a reliable, detail-oriented and professional HMO Desk Officer to join our front office team.
• This role is key in ensuring smooth interactions between the hospital, Health Maintenance Organisations (HMOs) and patients.
• The HMO Desk officer will handle patient registration, process HMO approvals, verify coverage and maintain accurate HMO & private patients records while upholding excellent customer service standards.

Key Responsibilties

• Serve as the primary point of contact for all HMO-related patient interactions.
• Register patients under their respective HMOs and confirm eligibility before consultations or treatments.
• Obtain and process pre-authorisations and approvals from HMO for procedures, medications and investigations.
• Manage proper filing and retrieval of both HMO and general patient records, ensuring easy access when needed.
• Communicate effectively with HMO representatives to resolve queries, discrepancies or approval delays.
• Work closely with the Accounts and Billing team to reconcile HMO claims and ensure accurate submissions.
• Guide patients through their HMO benefits, limitations and required procedures in a polite and professional manner.
• Ensure confidentiality, accuracy and proper arrangement of all HMO-related documents.
• Uphold professional etiquette by greeting staff, patients and visitors courteously and maintaining clear, respectful communication at all times.
• Adhere strictly to hospital policies and procedures regarding patient information and HMO claims.

Requirements

• Bachelor's Degree in any field (Health, Administration or related fields are an added advantage).
• Previous experience in HMO desk operations, billing or hospital records management is an added advantage.
• Must reside in Benin city.
• Strong organisational and multitasking skills with attention to detail.
• Proficient in computer use, including Microsoft Office and hospital/insurance software.
• Excellent communication and interpersonal skills for effective interaction with patients, staff and HMO partners.
• Ability to take instructions, follow hospital procedures and execute tasks independently when required.
• Demonstrated ability to operate and navigate HMO portals confidently, without supervision, for verifications, approvals and claims processing.
• Professional demeanor, discipline and accountability are essential.

Salary
N90,000 / month

Method of Application 
Interested and qualified candidates should send their comprehensive CV and Cover letter to: anisospecialist2@gmail.com using the Job Position as the subject of the email.