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Hotel Female Receptionist Job at Efezi Southsea Nigeria Limited

Efezi Southsea Nigeria Limited, established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.

We are recruiting to fill the position below:

Job Position: Hotel Female Receptionist

Job Location: Surelere, Lagos

Job Description

  • A Hotel Receptionist is responsible for welcoming guests, handling check-ins and check-outs, managing reservations, and providing excellent customer service to ensure a pleasant guest experience.

Main Duties & Responsibilities


  • Greet guests warmly and professionally on arrival
  • Create a positive first impression of the hotel
  • Attend to guest inquiries politely
  • Register arriving guests and assign rooms
  • Verify guest details and process payments
  • Handle check-out procedures and issue receipts
  • Receive and process room bookings (walk-in, phone, email, online)
  • Update room availability in the system or register
  • Confirm and modify reservations when necessary
  • Answer phone calls and respond to emails
  • Pass messages to guests and hotel departments
  • Communicate guest requests to housekeeping or maintenance
  • Provide information about hotel services and facilities
  • Give directions and information about nearby places
  • Handle guest complaints calmly and report to management when needed
  • Receive payments (cash, POS, transfer)
  • Balance daily transactions and submit reports
  • Maintain proper billing records
  • Maintain guest records and registration cards
  • Prepare daily arrival and departure lists
  • Keep the front desk area neat and organized.

Technical Skills

  • Basic computer knowledge
  • Ability to use hotel management software (PMS) is an advantage
  • Good knowledge of Microsoft Office.

Staff Benefits

  • Staff Meals: Yes
  • Staff Layover: Yes

Salary
N60,000 per month.

Method of Application 
Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Position as the subject of the email.





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