Hotel Front Desk Officer Job at Venmac Resources Limited

Venmac Resources Limited is a hotel management company with an unmatched experience in the hospitality Industry. Over the years, we have worked with reputable 3-5 star hotels across the nation providing business solutions in the hospitality industry and we have earned ourselves as one of the emerging hospitality management company committed to seeing our clients satisfied, hence our slogan ‘Thinking Beyond Boundaries.’

We are recruiting to fill the position below:

Job Position: Hotel Front Desk Officer

Job Location: Yola, Adamawa
Job type: Full-time
Reports Directly to: Front Office manager / commercial manager / Operations Manager

Main Function

• To receive and attend to guest.

Job Description

• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Close guest accounts and check guests out
• Issue room keys
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Confirm relevant guest information
• Verify guest’s payment method
• Receive and transmit messages for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area
• Leverage on interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
• Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.
• Good knowledge of Microsoft word and excel.
• Good knowledge of eZee hospitality solution.
• Any other assigned duty by the management.

Requirements

• Candidates should possess minimum of an OND / NCE qualification with 6+ years of relevant work experience.

Method of Application
Interested and qualified candidates should send their CV to: venmacresourceslimited@gmail.com using the Job Position as the subject of the mail.