Hotel Manager Job at Estrada International Staffing Solutions
Estrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors.
We are recruiting to fill the position below:
Job Position: Hotel Manager
Job Location: Ikeja, Lagos
Employment Type: Part Time
Sector: Hospitality Management
Work Structure: Fully on-site
Job Summary
- As a Hotel Manager, you will be responsible for overseeing all aspects of hotel operations to ensure a high-quality guest experience.
- You will manage day-to-day operations, including front desk services, housekeeping, maintenance, food and beverage, and customer service.
- The ideal candidate is a dynamic, proactive leader with a keen eye for detail and a commitment to delivering exceptional guest experiences.
Key Responsibilities
Guest Experience & Satisfaction:
- Ensure an excellent guest experience by maintaining high standards in all areas of the hotel.
- Resolve guest complaints promptly, ensuring satisfaction and encouraging repeat business.
- Act as the primary point of contact for VIP guests and manage guest relations.
Operations Management:
- Oversee daily hotel operations, including front desk, housekeeping, food and beverage services, and facilities maintenance.
- Monitor performance metrics (e.g., occupancy rates, revenue, customer satisfaction scores) and develop strategies for improvement.
- Manage the coordination of events, conferences, and special guest requests.
Staff Management:
- Hire, train, and supervise hotel staff, ensuring adherence to service standards and policies.
- Create and manage staff schedules, including weekend coverage, to ensure sufficient staffing levels at all times.
- Foster a positive work environment, promoting teamwork, and addressing performance issues.
Financial & Budget Management:
- Prepare and manage the hotel's budget, focusing on cost control and revenue maximization.
- Analyze financial reports, set room rates, and create strategies to increase profitability.
- Manage vendor relationships, negotiate contracts, and oversee inventory and supply orders.
Health & Safety Compliance:
- Ensure compliance with local health and safety regulations, as well as company policies and standards.
- Regularly inspect facilities for cleanliness, safety, and functionality.
- Implement safety protocols and provide training to staff on emergency procedures.
Qualifications / Requirements
- Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- 3 - 4 years of experience in hotel management or a related field.
- Strong leadership and team management skills.
- Excellent communication, organizational, and problem-solving abilities.
- Proficiency in hotel management software and familiarity with budget management.
- Highly organized and detail-oriented, with the ability to prioritize tasks effectively.
Method of Application
Interested and qualified candidates should send their CV to: recruitment@estradaintl.com using the Job Position as the subject of the mail.
Note
- Proximity is key.
- Referrals will be highly appreciated.
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