HR Operations Lead Job at KPMG

KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets.

We are recruiting to fill the position below:

Job Position:  HR Operations Lead

Job Location: Lagos
Employment Type: Full-time (Hybrid)

About the job
Compensation & Performance Management:

• Work with the practice to articulate a strategy for effectively implementing the dialogue process to meet our peculiar local needs.
• Constantly liaise with the regional office to keep abreast of updates/upgrades to dialogue and effectively communicate same to the rest of the business.
• Oversee the compensation and benefits function of the firm.
• Conduct periodic dialogue trainings and provide regular updates and resources to Performance Managers and staff.
• Communicate the PM calendar; and follow-up with relevant practice dialogue champions to ensure adherence to agreed timelines
• Proactively monitor and report dialogue compliance and advice the business on ways to drive and improve dialogue compliance.
• Represent HR at performance evaluation meetings for Managers; and work closely with the recruitment and business support officers to ensure developmental points from other meetings are effectively captured and implemented.
• Work closely with the practice to ensure that recommendations/action points agreed at evaluation meetings are implemented
• Liaise with the training/learning & development team to develop customised training plans for staff with special needs.
• Develop, implement and monitor the coaching and mentoring framework for the firm:
• Recommend an overall framework for the coaching and mentoring system
• Develop implementation options for the coaching and mentoring system
• Monitor the system; assess and recommend improvement opportunities
• Serve as resource person on the firm’s performance and career management process; and respond to queries and questions.
• Participate in career fairs and; counsel and guide staff on career moves

Operations Management:

• Manage and administer HR systems and databases (HRIS) to ensure data accuracy, integrity, and compliance.
• Serve as the primary point of contact for employee inquiries related to HR policies, procedures, and systems, providing timely and accurate support.
• Oversee the management of employee benefits programs, including enrollment, changes, and vendor relationships.
• Generate and analyze HR reports and metrics to identify trends, support decision-making, and measure the effectiveness of HR initiatives.
• Support the development and implementation of HR policies and procedures.
• Identify opportunities for process improvement and implement solutions to enhance efficiency and effectiveness.
• Manage relationships with external HR vendors and service providers.

Requirements

• Minimum of 8 years of cognate experience in a similar role.
• Good knowledge and understanding of leading practices in performance and career management.
• In depth knowledge and understanding of payroll operations.
• Advanced knowledge of the KPMG performance management process and system
• Good understanding of KPMG’s operations and business.
• Good oral and written communication skills.
• Good supervisory, coaching, mentoring and people management skills.
• Good networking, teaming and relationship management skills.
• Good people management and customer service skills.