I.T Help Desk & Desktop Support Officer Job at Mactay Consulting

Mactay Consulting - Our client, a leading Commercial bank, is recruiting to fill the position below:

Job Position: I.T Help Desk & Desktop Support Officer

Job Locations: Isolo, Okokomako, Ikeja, Iganmu, Yaba, Victoria Island & Marina - Lagos; Iseyin & Ibadan - Oyo; Osogbo - Osun; Ondo; Benin - Edo; Ilorin - Kwara; Warri - Delta & Port Harcourt - Rivers
Employment Type: Full-time

Objective

• Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.

Responsibilities

• Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem solving support
• Escalate issues for resolution at appropriate levels
• Monitor and track incidents reported to the service desk to the point of resolution
• Provide first level technical support for users across applications and systems; understand user problems/questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
• Ensure IT service desk policies and procedures are enforced and adhered to
• Assist with the management of the Incident/problem database
• Continuously monitor and report service levels to ensure responsiveness of IT to business

Requirements

• B.Sc / HND in Computer Science or any related IT degree (Second Class Lower & Upper Credit Minimum)
• 1 - 5 years of work experience in a similar role.
• 27 years and below
• I.T Certification is an added advantage
• Must have completed NYSC.

Salary

• Salary: N85,000 Monthly.
• Benefits: Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.