IT Support Engineer Job at Simba Group

The Simba Group which started operations in 1988, is a conglomerate having a Pan-Nigeria presence and business interests in some other most dynamic sectors in the economy. The Group is a dominant player in the transportation, power products, and IT-enabled service sectors which are critical to the sustained growth of the Nigerian Economy.

The corporate vision of the Group is to provide innovative and quality products along with excellent aftersales service to our customers. The activities of the Group are guided by strong value systems built around Integrity, Innovation, Openness, and Consistency.

We are recruiting to fill the position below:

Job Position: IT Support Engineer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Troubleshoot and repair computer systems, including laptops, servers, desktops, and printers, and maintain detailed records of all repairs.
• Troubleshoot issues related to iOS, Windows, and MS Office applications.
• Conduct regular checks and updates for software, including antivirus, Windows, and MS Office.
• Ensure network uplink uptime by escalating issues to the responsible body, vendor, or engineer.
• Configure firewalls and manage security policies under supervision.
• Configure and troubleshoot email systems.
• Perform regular preventive and corrective maintenance of network systems, including switches, wireless access points, and firewalls.
• Preserve IT assets, information security, and control structures.
• Ensure the security of data, network access, and backup systems.
• Perform regular checks on internet links and structural cabling.
• Escalate inverter and battery-related issues to the inverter team.
• Conduct regular checks on CCTV systems, biometric terminals, and VoIP phones.
• Ensure network access is granted only to authorized personnel after proper approval.
• Maintain records of IT assets (laptops, keyboards, mice, chargers, etc.) assigned to employees with proper approval.
• Maintain records of IT assets returned by employees leaving the organization.
• Keep records of faulty IT assets.

Qualifications
Educational Qualification:

• Bachelor's Degree or its equivalent in Information Technology, Computer Science or a related field.

Experience:

• 0 - 3 years of relevant work experience in IT support, with a basic understanding of computer systems, networks, and data security.

Skills Requirement:

• Familiarity with troubleshooting iOS, Windows, and MS Office applications.
• Basic knowledge of firewall configuration and policy management.
• Excellent problem-solving and communication skills.
• Experience with email configuration and troubleshooting is a plus.
• Understanding of network maintenance, including switches, wireless access points, and firewalls.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and challenges.

Method of Application
Interested and qualified candidates should send their updated CV to: careers@simba.com.ng using the Job Position as the subject of the mail.