IT Support Officer Job at Fort Knox Outsourcing

Fort Knox Outsourcing consists of a team of energetic, seasoned, smart and innovative professionals with combined decades of experience in providing Human Resources Services to clients across several sectors of the global economy such as Oil and Gas, Telecommunication, Banking and Insurance, Manufacturing, Real Estate, Information technology, Fintech, Education, FMCG etc.

We are recruiting to fill the position below:

Job Position: IT Support Officer

Job Locations: Aba - Abia, Onitsha - Anambra, Enugu and Owerri - Imo
Employment Type: Full-time

Duties / Responsibilities

• Coordinate with dispatch for daily appointments
• Carry material and stage for installer at the customer's' premises.
• Guide, coordinate and oversee fellow installers.
• Review paperwork with customers where needed.
• Wear all identification, safety and courtesy equipment at all times.
• Assist with accessories and device collection from assigned stock pick up point as needed.
• Assist with the completion of tasks within allotted time frame
• Educate customers about benefits and up-sell to customers add on sales products
• Educate customers on the features and functionality of installed products
• Test electrical equipment or systems to ensure proper functioning of routers and service.
• At times, crawl into small spaces, work in all climates and remain physically fit.
• Maintain installation tools and equipment in safe working order.
• Assist in the removal and installation of materials in customer’s premises.
• Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries.
• Provide Reports of Works done with the corresponding Time sheet for daily submission.

Requirements

• Minimum of High School Diploma, Trade School Diploma.
• 1 - 2 years of Previous trade experience is a plus
• Degree in IT or Engineering (preferred)
• Strong troubleshooting abilities
• Splicing and racking abilities
• Managing multiple requests and complexities
• Onboarding of new clients utilizing
• Working in non-traditional spaces such as roofs or basements.
• Hands-on experience installing and adjusting the equipment involved is preferred
• Exposure to working in strenuous fields or environments.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Position and Location as subject of the mail.