IT Support Officer Job at Rainoil Limited

Rainoil Limited is an integrated downstream oil and gas company. A prominent player in the Nigerian industry, the company’s operations span across the downstream value chain i.e. Petroleum Product Storage, Haulage /Distribution and Retail Sales. Our primary products include Petrol (PMS), Diesel (AGO) and Kerosene (DPK).

We are recruiting to fill the position below:

Job Position: IT Support Officer

Job Location: Lagos
Employment Type: Full-time

Description

• IT Support officer plays a critical role in maintaining and ensuring the smooth operation of an organization's IT infrastructure.
• This includes providing technical assistance, troubleshooting issues and supporting the IT needs of end users and the organisation as a whole.

Responsibilities

• Provides robust IT platforms and infrastructure to support Rainoil's business operations
• Assists in implementing IT strategies, policies and procedures
• Plans, designs and maintains data networks and servers
• Provides technical support to users on network issues
• Administers day-to-day operations of networks and servers
• Implements LAN/WAN maintenance and management procedures.
• Oversees the Enterprise Security application (Sophos)
• Maintains computer peripheral equipment such as scanners, printers and ensures that these are prepared and ready to be used
• Assists the Head, Information Technology in the deployment of computer hardware around the company
• Maintains logs and records of daily data communication transactions, problems and remedial actions
• Establishes and maintains user accounts, profiles, file sharing, access privileges on the company intranet
• Installs, supports and maintains both physical and virtual network servers and appliances
• Oversees the day-to-day operation of computer networks within Rainoil
• Provides support and maintenance to the business' software and applications
• Creates accounts for new users in the company's active directory server and assigns access rights to software applications.
• Installs client/server applications and essential software patches, carries out any required maintenance of applications and identifies compatibility issues, escalating appropriately
• Supervises and performs hands on training for computer users and operators.
• Develops and executes company-wide disaster recovery and business continuity plans with respect to software, data and applications
• Performs the addition, removal and updates of staff data and access rights in line with the information security policy.

Requirements

• Second class upper BSc. in Computer science.
• Minimum of 3 years of experience.