Job Openings at British Council

 
We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

We are recruiting to fill the following positions below:

1.) CMR & Logistics Manager

Job Location: Abuja
Employment Type: Full-time
Pay Band - Pay band 6
Department - Exams
Contract Type - indefinite contract

Role Purpose

• This role combines CMR (Confidential Material Room) and logistics functions of managing logistics and quality of all materials to run Test Day including uniforms, banners, scanners and equipment.
• The role is also responsible for ensuring timely scanning and submitting of exam papers to meet requirements for marking. 

Main Opportunities / Challenges for this Role

• Drive right behaviors in the team toward greater awareness related to maintaining the confidentiality of sensitive exam-related materials
• Implement improvement actions in the distribution and logistics of handling confidential materials

Main Accountabilities
Product Service Delivery:

• Oversees the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
• Plans and ensure sorting and packing of confidential exam materials for designated test venues.
• Leads the reconciliation of exam materials and papers received are as per plan, escalate any discrepancies.
• Plans for Test Day resources ordering, quality, distribution and management (e.g. process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners)
• Supports continuous improvement in efficiency / cost-effectiveness / quality of service delivery / systems in the team.

Customer Service:

• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
• Ensures the customer is kept informed throughout the process.

Risk & Compliance

• Ensures adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising.
• Provides support and reporting for audits and performance reviews.
• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

Analysis & Reporting:

• Using standard procedures and templates regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs.

Commercial & Resource Management:

• Manage courier SLA/performance standards and builds a relationship with the courier service provider in the country, proactively seeking out and updating the courier panel so that the quality of services and cost elements are in accordance with standards.
• Oversees team coordination for transportation and security requirements for the test day. Ensures team raises POs for care hire needed on test day.
• Oversight of exam equipment inventory (i.e. CICO tablets). Ensure accurate records are maintained for exam equipment. Work closely with IT, Facilities and Procurement team.

Minimum Requirements

• University Degree in any relevant field
• Significant years of experience in a similar role

Role-specific Knowledge and Experience:

• Experience working in an operations environment managing confidential materials
• Experience of leading on the delivery of computer-based exams
• Has the ability to build relationships with external stakeholders (i.e. exam boards)
• Working in a challenging environment operating against very tight deadlines
• Experience working in a compliant and regulated environment
• Experience managing teams.

Salary
N10,989,828 gross per annum

Application Closing Date: 31st August, 2023.

Click here to apply online

2.) Test Day Coordinator

Job Location: Abuja
Employment Type: Full-time
Department: Exams
The working days:Tuesday to Saturday
Pay Band: BRC-4-F

Role Purpose

• The purpose of this role is to ensure effective and efficient delivery of Exams in Nigeria.
• To manage Venue Supervisor engagement, relationship, and performance.
• To co-ordinate and manage any risk or issue resolution, including co-ordination of customer (candidate) communication directly or through customer services.
• To be point of contact for Venues/Test Day Supervisors on test day.
• To work closely with Operations staff colleagues to ensure exam registration and paper delivery are in place for test day and oversight on post-test activities.

Main accountabilities
But not limited to the following:

• Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.
• Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility.  Identifies where more complex issues require resolution by others and refers them on accordingly.
• Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
• Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
• Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
• Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications 
• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly or monthly time horizon.

Role specific knowledge and experience:

• Experience working in a busy operational environment delivering high levels of customer service.
• Ability to ensure compliance, risk, and security standards are monitored and maintained.

Minimum Requirements

• University Degree in any subject or relevant qualification.

Desirable:

• Experience of supporting delivery of computer-based exams.

Language requirements:

• Fluency in written and spoken English.

Salary
NGN7,363,086.00 per annum plus benefits.

Application Closing Date: 31st July 2023.

Click here to apply online

Note

• Role holder must have existing rights to live and work in the country the role is based.
• Role holder may be required to work on weekends and to supervise in centres outside of primary base.

3.) Consultant - Regional Financial Accountant SSA (South Africa / Rwanda / Nigeria)

Job Location: Lagos
Department: SSA Finance
Contract Duration: 12 months
Language requirements: Strong written and oral English communication skills.

Role Purpose

• The British Council seeks an experienced finance consultant within the Finance Function in Sub Saharan Africa to support the Regional Financial Controller with the end-to-end accounting process across the operation; including month and year end close, and ensures consistent, accurate and robust financial accounting processes in line with accounting practices and corporate policies.

Main Accountabilities

• Support the Regional Financial Controller in managing the financial month end process including pre-closing and month end closing steps, maintenance of accounting records, review and monitoring all accounting transactions and adjustments (accruals, deferrals, and provisions), intercompany accounting, and ensuring appropriate use of these in line with accounting rules.
• Review manual journals to ensure accuracy and compliance with relevant policies.
• Supporting subsidiaries in cluster on post-stabilisation phase.
• Manage country / cluster financial control where there are absences (e.g., due to exits or absences).
• Coordinate and manage regional financial control meetings documentation actions and following up the delivery as planned.
• Supporting subsidiaries in cluster on post-stabilisation phase.
• Review regional trial balance and balance sheets, and make required adjustments to ensure accurate, complete, and timely financial report for the region.
• Review all relevant accounts and ensure that this is completed to corporate standards.
• Support the review and submission of quarterly financial control & compliance framework (FCCF) returns for SSA.
• Coordinate and manage regional financial control meetings documentation actions and following up the delivery as planned.
• Manage country / cluster financial control where there are absences (e.g., due to exits or absences).

Requirements
Minimum Requirements:

• Qualified Accountant - ACA, ACCA, CFA - with at least 3 years of experience post-qualification OR Graduate of Finance, Economics, Business Administration or other related fields.

Role Specific Knowledge and Experience:

• Excellent leadership and communication skills
• Minimum of 3 years of post-qualification experience in a relevant managerial / consultancy post OR minimum of 7 years’ experience in financial management / leadership / consultancy role at country, cluster, or regional level.
• Able to relay complex financial information in an easy-to-understand way
• Experience in managing a diverse team or group of stakeholders in multiple locations.
• Experience of an ERP system.
• Experience gained working in similar role within a profit or not-for-profit organisation.
• Experience in managing / delivering finance change or improvement projects
• Desirable is practical exposure to SAP or similar accounting solution, experience of managing finance for donor-funded projects or experience working with a Big-4 accounting firm.

Application Closing Date: 27th July, 2023.

Click here to apply online

Note: Role holder must have existing rights to live and work in Nigeria.