Job Openings at Netcom Africa

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the following positions below:

1.) IT Support Engineer

Job Location: Lagos
Employment Type: Full-time

Job Description

• As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
• You may also be required to install new software applications and train clients on proper application use.

Key Elements of the Role

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Troubleshoot & Repair computer systems Laptop/Server/Desktop/Printer etc and keep the record
• Troubleshoot IOS/Windows /MS-Office related issues
• Software update check Antivirus/ windows / MS-office
• Ensure Network Uplink uptime Escalating the issue to responsible body/Vendor/Engineer
• Configure firewall, manage policy
• Regular check of CCTV , Biometric terminals and VoIP Phones
• Ensure Network access to only authorised person after approval
• Regular Preventive & Corrective maintenance of Network system Switch / Wireless AP/Firewall
• Email configuration, troubleshooting
• Regular Internet link and structural cable check
• Escalate the Inverter /Battery related issue to inverter team
• Preserve assets, information security and control structures
• Ensure security of data, network access and backup systems
• Keep the record of IT-assets Laptop/keyboard/mouse/charger etc

Desired Skills & Experience

• Minimum of Bachelor's Degree or HND in Computer Science, Engineering or a related field
• Minimum of 4 years of work experience as a technical support engineer
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Excellent interpersonal & organizational skills.

Application Closing Date: 10th April, 2024.

Method of Application
Interested and qualified candidates should send their CV to: careers@netcomafrica.com using the Job Position as the subject of the mail.

2.) Senior NOC Engineer

Job Location: Lagos
Employment Type: Full-time

Responsibilities
Key Deliverables:

• Monitor, troubleshoot, and resolve all network elements.
• Provide 2nd level support to resolve escalated issues in timely fashion.
• Perform network surveillance, proactively responding to network outages and incidents
• Escalate problems to 3rd level support within the Operations Centre, within expected time of resolution
• Ensure all incident tickets logged for outages are resolved and closed within agreed SLA

Requirements
Knowledge, Skills and Behavior required to succeed in Role:

• 1st Degree in Computer Engineering or Electrical Engineering field.
• Minimum of 5 years of technical experience in the telecoms industry.
• Network troubleshooting and maintenance experience
• Ability to work during night hours (shift mode)
• Good understanding of wireless communications technology
• Accurate documentation and report generation skills.

Application Closing Date: 10th April, 2024.

Method of Application
Intrested and qualified candidates should send their Resume to: j.ola@netcomafrica.com using the Job Position as the subject of the mail.

3.) Senior Procurement Officer

Job Location: Lagos
Employment Type: Full-time

Job Description

• Strategic Sourcing: Lead the development and execution of procurement strategies aligned with business goals, ensuring the timely and cost-effective acquisition of goods and services.
• Supplier Management: Build and maintain strong relationships with key suppliers, conduct regular performance reviews, and negotiate favorable terms and agreements.
• Contract Negotiation: Negotiate and finalize contracts with suppliers, ensuring compliance with legal and regulatory requirements, as well as company policies.
• Cost Optimization: Identify cost-saving opportunities, conduct market research, and implement best practices to achieve cost efficiency in procurement processes.
• Risk Management: Evaluate and mitigate risks related to procurement activities, including supplier performance, geopolitical factors, and market trends.
• Collaboration: Work closely with cross-functional teams, including finance, operations, and legal, to ensure alignment of procurement activities with overall business objectives.
• Compliance: Ensure adherence to company policies, ethical standards, and regulatory requirements in all procurement activities.

Requirements

• Bachelor's Degree in Business, Supply Chain Management, or a related field. Master's Degree and relevant certifications (e.g., CSCP, CPSM) are a plus.
• Proven experience as a Senior Procurement Officer or similar role in the telecommunications industry.
• Strong negotiation and contract management skills.
• In-depth knowledge of procurement best practices, market trends, and legal regulations.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make data-driven decisions.

Application Closing Date: 6th May, 2024.

Click here to apply online