Job Openings at Phoenix Travel & Tour

Phoenix Travel & Tour is a premier travel and tour company dedicated to creating unforgettable experiences for our clients. We specialize in personalized travel planning, offering a wide range of services including guided tours, vacation packages, corporate travel management, and bespoke travel solutions.

With a passion for exploration and a commitment to excellence, we take care of every detail, from flights and accommodations to unique cultural experiences and local insights. Whether you're looking to relax on a tropical beach, explore historic landmarks, or embark on an adventure,Phoenix Travel& Tour is your trusted partner in discovering the world.

We are recruiting to fill the following positions below:

1.) Operations Officer

Job Location: Asokoro, Abuja (FCT)
Employment Type: Full-time

Job Roles & Responsibilities

• Tour Coordination: Plan and organize tours, including transportation, accommodation, activities, and other logistics. Ensure that all arrangements are in place and run smoothly.
• Vendor Management: Establish and maintain relationships with service providers, including hotels, transportation companies, tour guides, and other vendors. Negotiate contracts and monitor service quality.
• Itinerary Management: Design and refine travel itineraries, ensuring they are feasible, cost-effective, and aligned with client expectations. Update itineraries based on changes in client preferences or unforeseen circumstances.
• Resource Allocation: Manage the allocation of resources, including vehicles, staff, and equipment, to ensure efficient operations. Monitor inventory levels and coordinate procurement as needed.
• Budget Management: Assist in preparing and managing operational budgets, ensuring that all activities are conducted within the allocated budget. Track expenses and optimize costs without compromising service quality.
• Process Improvement: Identify areas for operational improvement and implement strategies to enhance efficiency, reduce costs, and improve customer satisfaction.
• Customer Support: Work closely with the Customer Care team to address any operational issues that arise during tours or travel, providing timely solutions to ensure customer satisfaction.
• Compliance and Safety: Ensure all operations comply with industry regulations, safety standards, and company policies. Conduct regular audits and assessments to identify and mitigate risks.
• Data Analysis: Analyze operational data to identify trends, measure performance, and make informed decisions. Provide regular reports to management on operational performance and challenges.
• Team Coordination: Work collaboratively with other departments, including sales, marketing, and finance, to ensure that operational activities align with overall business objectives.
• Crisis Management: Develop and implement contingency plans to address emergencies or disruptions in travel plans. Ensure that the team is prepared to handle crises effectively.

Salary
N80,000 - N100,000 / month.

Method of Application
Interested and qualified candidates should send their CV and Application Letter to: phoenixtravelandtourltd@gmail.com using the Job Position as the subject of the email.

2.) Business Development Officer

Job Location: Asokoro, Abuja (FCT)
Employment Type: Full-time

Job Roles & Responsibilities

• Marketing Campaigns: Plan, develop, and execute marketing campaigns across various channels, including digital, social media, email, and traditional media. Ensure campaigns align with the company’s brand and goals.
• Market Research: Conduct market research to identify new trends, customer preferences, and competitive activities. Use insights to refine marketing strategies and target specific customer segments.
• Partnership Development: Build and maintain relationships with travel influencers, bloggers, and media outlets to enhance brand visibility. Explore and establish partnerships with other businesses for co-marketing opportunities.
• Email Marketing: Design and execute email marketing campaigns to nurture leads and engage with existing customers. Track campaign performance and make data-driven improvements.
• Analytics and Reporting: Monitor and analyze the performance of marketing campaigns using tools like Google Analytics, social media insights, and CRM software. Provide regular reports to management with recommendations for optimization.
• Sales Support: Work closely with the sales team to develop marketing materials and strategies that support sales efforts. Provide insights on customer behavior and preferences to help tailor sales approaches.
• Event Marketing: Plan and coordinate promotional events, such as travel fairs, webinars, and in-store promotions, to showcase the company’s offerings and attract new customers.
• Budget Management: Assist in managing the marketing budget, ensuring that resources are allocated effectively and campaigns are cost-efficient.

Salary
N80,000 - N100,000 / month.

Method of Application
Interested and qualified candidates should send their CV and Application Letter to: phoenixtravelandtourltd@gmail.com using the Job Position as the subject of the email.

3.) Customer Care Officer

Job Location: Asokoro, Abuja (FCT)
Employment Type: Full-time

Job Roles & Responsibilities

• Client Communication: Respond to customer inquiries via phone, email, and social media, providing detailed and accurate information about travel packages, services, and destinations.
• Booking Assistance: Assist clients with booking travel arrangements, including flights, hotels, tours, and other services. Ensure that all bookings are accurate and meet the client's preferences.
• Documentation: Maintain accurate records of customer interactions, transactions, and inquiries in the company's CRM system.
• Product Knowledge: Stay up-to-date with the company’s travel offerings, promotions, and industry trends to provide clients with the best possible advice and service.
• Cross-Departmental Collaboration: Work closely with other departments, such as sales, marketing, and operations, to ensure a smooth customer experience from booking to travel completion.
• Issue Resolution: Handle customer complaints and issues promptly, working to resolve them to the customer's satisfaction. Escalate complex issues to the appropriate department if necessary.
• Customer Follow-Up: Conduct follow-up calls and emails to ensure clients are satisfied with their travel experience and to gather feedback for continuous improvement.
• Emergency Support: Provide 24/7 support to customers during their travel, helping them with any issues or changes that may arise.

Salary
N80,000 - N100,000 / month.

Method of Application
Interested and qualified candidates should send their CV and Application Letter to: phoenixtravelandtourltd@gmail.com using the Job Position as the subject of the email.