Job Vacancies at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the following positions below:

1.) Transmission Support Engineer

Job ID: 753462
Job Location: Lagos
Job type: Full-time

About this Opportunity

• We are now looking for a Transmission Engineer that will provide technical service and support to our customers.
• In this role, you will fix and resolve problems to stabilize and optimize customer networks.
• You will configure and integrate different nodes and solutions in new and live customer networks.
• The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
• You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
• As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
• You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
• Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.
• You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
• The role more than often requires you to seek big responsibility, and it is important that you can work independently.

Responsibilities
What you will do:

• Customer Issue handling
• Handling of dedicated support
• Software Update Management (SUM) handling
• Remote Service Gateway (RSG) mentoring

Requirements
You will bring:

• Minimum of Graduate Degree in Engineering/ Computer science or Equivalent
• 4 to 8 years of experience in supporting on customer Queries, support or solution in a telecom environment.
• Domain-experience: Transmission Network with required and validated experience in Microwave and Fiber.
• Good knowledge of Router 6000, Mini link families (66XX, TN, CN, PT)is a must
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people
• Applying expertise & technology.

Additional details:

• You will be performing follwoing tasks  
• Maintenance Routine Execution.
• Fault Handling.
• Software Updates Loading.
• On the Job Mentoring (Skills Transfer)
• Final Root Cause Analysis Report.

Click here to apply online

2.) Real Estate Business Partner - CU WAM

ID: 753869
Job Location: Lagos
Employment Type: Full Time

About this Opportunity!

• We create innovative solutions for a changing workplace. We enable competitive advantage for Ericsson through an engaging physical/digital hybrid workplace experience that supports collaboration and productivity.
• We work in partnership with the business on value creation, sustainability, and the brand experience.
• Global Workplace Operations (GWO) is accountable for the execution of Workplace Experience, the development and execution of Workplace Services, and the RE sustainability approach across Ericsson's global portfolio. It is part of the RE organization.
• This role leads the CU West Africa & Morocco Real Estate Workplace Operations, reporting to the Head of Global Workplace Operations MEA.
• In this role, you will own the relationship with Ericsson stakeholders for the defined locations and be responsible for meeting users’ Workplace Experience needs, delivered through the inhouse team and Ericsson's outsourced Integrated Facility Management (IFM) partner.
• Responsibilities include stakeholder engagement, supply partner management and cost management to achieve delivery of FM & hospitality services, workplace management and sustainability objectives.
• You will work closely with Real Estate’s Portfolio & Project Management, IT, Security, EHS and local business units. 

What you will do

• Own and build strategic relationships with senior leaders and influencers across all Ericsson businesses that enhance trust.
• Understand the business strategy/drivers and how RE impacts these.
• Be a RE ambassador.  Advocate RE strategy and principals towards business leaders.
• Align workplace strategies, practices and operations with Global Real Estate strategies.
• Communicate to stakeholders regarding budget forecasting, space utilization metrics, RE strategies, workplace experience, and cost saving initiatives.
• Build and maintain a relationship with the IFM partner that ensures its active contribution to the role holder's tasks.
• Coordinate overall finance and cost control by budgeting and ensuring financial targets are met in your region.
• Close collaboration with Real Estate Portfolio & Project Management to achieve location strategies
• Close collaboration with internal and external partners and present data to key stakeholders
• Drive stakeholder engagement including all Portfolio & Project Management matters

You will bring!

• Have a BA, BSc, MSC, or similar.
• Have 5 years of workplace management experience, with both operational Facilities
• Management and stakeholder management roles.  
• Developing effective and summarised presentations on complex topics to employees, clients, and top management.
• Exhibit Change & Improvement Management Skills.
• Show understanding of Real Estate Process, Models & Strategies.
• Major corporate campus facilities experience and running several projects, sites and financials within a multiple location portfolio.
• Contribute to thought leadership, strategy development, and the leadership strategies.
• A clear understanding of Real Estate operations and processes in all offices and business operating environments.
• In-depth knowledge of financial terms and principles and proficiency to conduct financial/business analysis.
• Negotiation & Argumentation Skills
• Strong leadership and management experience within multiple site/Region.
• Demonstrate experience of developing and implementing global standards.
• Exhibit strong integrity in business activities.
• Exhibit Change & Improvement Leadership Skills.
• English proficiency is required, French is a huge plus.

Why join Ericsson?

• At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible.
• To build solutions never seen before to some of the world’s toughest problems.
• You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Click here to apply online

3.) Support and Repair Solution Architect

Job ID: 752532
Job Locations: Abuja and Lagos
Employment Type: Full Time

About this Opportunity

• We are the Customer Support IP, Core and Cloud team. We work with the latest telecommunication products e.g. 5G Core to provide a world class after sales support service to our customers in Middle East and Africa.
• We combine the knowledge of our experts with artificial intelligence, machine learning, and analytics to detect and resolve network issues or anomalies before they impact the network performance.
• Become part of our growing team and play a part in Ericsson’s vision of a sustainable and connected future. Join us in making the unimaginable possible!
• We are now looking for a Solution Architect, who will be responsible for deep customer network troubleshooting.
• The solution architect will work with the most complex problems, utilise their Ericsson IMS and Ericsson Cloud expertise to isolate the fault in the network to a node/function and restore service and provide the root cause analysis.
• The Support Solution Architect will be expected to share updates of the incident resolution to C-level customer executives and prepare a formal response.
• The SA will also guide the team of Domain experts, share knowledge of complex issue handling, review problem management bulletins and assist with life cycle management (impact analysis, MOP review etc).
• The candidate will possess knowledge of multiple functions in a mobile network (application, platform and infrastructure)
• The role is posted across Middle East and Africa, final location to be decided after selection of the candidate.

Responsibilities & Tasks

• Drive and orchestrate as investigation leader for Fault Isolation during regular CSRs and Emergencies 
• Support regular product CSRs when needed
• Customer consultation handling on Solution level 
• On-site (Customer Office) working embedded within customer Operations team 
• Develop and maintain network troubleshooting methodologies, including the proper operation of the tools and services like CES, EIA 
• Own (and create where needed) Network Recovery Procedures such as but not limited to: 
  • Signaling Storm recovery routines,
  • Traffic rerouting routines,  
• Network recovery documentation, backup procedures etc. etc 
• Be part and secure that the Handover to Support process becomes part of the continuous Change control process, adapt it and evolve (not one-time activity) 
• Be a glue between the NFVi and VNFs environment and ways of working 
• Be part of the continuous deployment activities 
• Prepare MoP, Test solutions, Create impact analysis and Coordinate deployment of corrections from technical perspective 
• Control LCM status from an overall solution level for customer specific solutions.

Preferred Qualification & Experience Requirements

• Excellent Customer Relationship Management skills. 
• Very strong personal interaction skills and good communication capabilities. 
• Very good proactive mind set – always include a broader scope in mind when handling customer requests. 
• Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information. 
• Capability to mobilize others both internally and from customer organization. 
• Ability to adapt to change. 
• Drive - determination, focus, take the ups and downs, stick with things long enough to see them through 
• Creativity - ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight 
• Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices 
• Strong network of contacts.

Core Competences:

• Solution level technical competence 
• Network level competence 
• Core Network Competence (overview of Cloud Infrastructure and deep knowledge in Ericsson IMS and UDM applications) 
• Knowledge of the 3GPP or any other relevant standard for his/her area 
• Ability to learn Ericsson Portfolio. 
• Service Delivery Process. 
• Change Management. 
• Negotiation & argumentation skills. 
• Presentation skills (oral and written). 
• Software Update Management. 
• Software Support. 
• Delivering Results & Meeting Customer Expectations.

Click here to apply online